307ci Printing Random "Wingdings" pages.

[guitar9199]

Good afternoon....

I've got a recently placed brand new 307ci that the customer was complaining during the day it would randomly print about a 10-30 page "Wingdings" font job. I checked the print history on the machine but no User Name was listed. I selected a different static IP address, reconfigured all 3 computers (2 Macs, 1 Windows) print drivers...but they still get these random jobs.

Their office is part of a multi-use office building, but they have a block of static IP addresses that supposedly only THEY are able to use for their printers. I pinged the IP address and found nothing else on it, so I thought that would eliminate an IP conflict.

I went by today and turned off WSD and Bonjour in the network settings, hoping that if someone's Win 10 laptop is trying to connect to their MFP with a WSD port, it'll keep them from being able to print.

Has anyone ELSE seen this?? ... I'm more than willing to take suggestions.

<insert Twilight Zone theme /here>

[Phil B.]

Good afternoon....

I've got a recently placed brand new 307ci that the customer was complaining during the day it would randomly print about a 10-30 page "Wingdings" font job. I checked the print history on the machine but no User Name was listed. I selected a different static IP address, reconfigured all 3 computers (2 Macs, 1 Windows) print drivers...but they still get these random jobs.

Their office is part of a multi-use office building, but they have a block of static IP addresses that supposedly only THEY are able to use for their printers. I pinged the IP address and found nothing else on it, so I thought that would eliminate an IP conflict.

I went by today and turned off WSD and Bonjour in the network settings, hoping that if someone's Win 10 laptop is trying to connect to their MFP with a WSD port, it'll keep them from being able to print.

Has anyone ELSE seen this?? ... I'm more than willing to take suggestions.

<insert Twilight Zone theme /here>

can you remove the 'wingding' font from the scheme?

[copiertec]

I would try to narrow it down when it occurs, also these machines have wireless connectivity. Could it be that someone is trying to print from a wireless device possibly?

[Phil B.]

Good afternoon....

I've got a recently placed brand new 307ci that the customer was complaining during the day it would randomly print about a 10-30 page "Wingdings" font job. I checked the print history on the machine but no User Name was listed. I selected a different static IP address, reconfigured all 3 computers (2 Macs, 1 Windows) print drivers...but they still get these random jobs.

Their office is part of a multi-use office building, but they have a block of static IP addresses that supposedly only THEY are able to use for their printers. I pinged the IP address and found nothing else on it, so I thought that would eliminate an IP conflict.

I went by today and turned off WSD and Bonjour in the network settings, hoping that if someone's Win 10 laptop is trying to connect to their MFP with a WSD port, it'll keep them from being able to print.

Has anyone ELSE seen this?? ... I'm more than willing to take suggestions.

<insert Twilight Zone theme /here>

it's not ASCII code being printed is it? or is it the actual "wingding" font?

did you assign and actual NON WSD port to the printer?

[guitar9199]

it's not ASCII code being printed is it? or is it the actual "wingding" font?

did you assign and actual NON WSD port to the printer?

Printer is set to static IP address. Windows 10 has a bad habit of sniffing out printers on a network all by itself, and assigning a WSD port to them. Not a fan of that feature in Win 10!! I didn't bring one of the printed pages with me to post it... it COULD be ASCII, but when the customer said "printing out jibberish" I assumed the Wingdings font.

Only time I've seen a printer do that is when someone prints using another manufacturer's print driver.

[Phil B.]

Printer is set to static IP address. Windows 10 has a bad habit of sniffing out printers on a network all by itself, and assigning a WSD port to them. Not a fan of that feature in Win 10!! I didn't bring one of the printed pages with me to post it... it COULD be ASCII, but when the customer said "printing out jibberish" I assumed the Wingdings font.

Only time I've seen a printer do that is when someone prints using another manufacturer's print driver.

OR the WRONG driver from manufacturer

gibberish is usually incorrect driver

[tsbservice]

OR the WRONG driver from manufacturer

gibberish is usually incorrect driver

I second that.
I've seen this few times. It was always wrong driver.
Would suggest different IP address but you smarty tried this

[blackcat4866]

I'll be third. I would suppose you're getting a PostScrpt error. It's just the actual characters in the data sent, since it's in a language the printer doesn't understand.

It could be PCL data sent to a PostScript printer, or PostScript data sent to a PCL printer, ... or any non-print data that the printer cannot decode. =^..^=

[tmaged]

The line feed and carriage return commands get stripped out of the ASCII, resulting in one really long line of characters. That's why you end up with a ton of pages.

[guitar9199]

The line feed and carriage return commands get stripped out of the ASCII, resulting in one really long line of characters. That's why you end up with a ton of pages.

Bingo. One line of characters across each page...so it's not Wingdings. One mystery solved.

I did test prints from all 3 computers in their office after directly downloading the correct drivers from the Kyocera website. I know without a doubt it's another computer causing the problem...I just need to find a way to to block it, or at least identify the culprit.