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  1. #1
    Technician aandy_py's Avatar
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    Taskalfa 5235ci not booting

    Hi I have had several machines not booting (staying on the "Kyocera screen") no errors. SSD , hard drive and main PCB replaced , firmware reloaded (latest, skip file removed) . The only clue is they all run Papercut. One machine did it with MyQ but was resolved with firmware. Anyone seen this?
    Thanks

  2. #2
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: Taskalfa 5235ci not booting

    Have you tried booting with out the network cable connected or with doors open ? Not sure if the application resides on the HDD or SSD, but replacing that would remove the Papercut possiblilty if it was on the HDD. That would be the only way to get rid of the app, if it was the cause.
    Hope that helps !
    -Tony


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  3. #3
    Technician aandy_py's Avatar
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    Re: Taskalfa 5235ci not booting

    Thanks Tony, yes have tried that. This occoured on 4 devices on diferent sites over the Xmas break. It's very odd to say the least it's almost a virus like issue.

  4. #4
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    Taskalfa 5235ci not booting


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    Re: Taskalfa 5235ci not booting

    PaperCut shouldn't be a problem here, because PaperCut embedded app starts after machine successfully boots up. Even if there is a problem with the app you should see it after machine boots up - entire white screen, "please wait", browser error, Kyocera native login screen (not papercut), etc.

  5. #5
    Technician aandy_py's Avatar
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    Re: Taskalfa 5235ci not booting

    I agree in principal but Papercut seems to be the only connection, still not resolved Kyocera have suggested power supply, I'm sceptical to say the least.

  6. #6
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    Taskalfa 5235ci not booting


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    Re: Taskalfa 5235ci not booting

    Can you check model? is it really Taskalfa 5235ci?

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