Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Senior Tech 1,000+ Posts kuby's Avatar
    Join Date
    Oct 2007
    Location
    Texas
    Posts
    1,269
    Rep Power
    54

    Pin Point will not STAY LIVE on computer

    Have a customer that the Pin Point will not work one day to the next. I have tried uninstalling it and reinstalling it and then it works, but the next day it does not. Have asked the customer to try and restarting the computer and they said no we need this fixed. Is there a way to keep Pin Point 'ALIVE" so it works like it should. I have one customer that has this problem. Running windows 10 PRO and all updates have been installed and the latest version of Pin Point installed. Any help would be appreciated.

    Kyocera M23640idw

    Thanks

  2. #2
    Senior Tech 250+ Posts
    Pin Point will not STAY LIVE on computer


    Join Date
    Apr 2013
    Location
    Jasper
    Posts
    290
    Rep Power
    25

    Re: Pin Point will not STAY LIVE on computer

    I've seen something similar, but never on a consistent basis. Its like they have closed the app, if they will go to the start menu and programs and click on pinpoint it will start back up....At least this is how I've remedied the issue in the past. It will be interesting to know if there is a real fix to this issue though and Ill keep an eye on this thread.

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Dec 2015
    Location
    Pooler, GA
    Posts
    290
    Rep Power
    22

    Re: Pin Point will not STAY LIVE on computer

    Other than the customer closing the app I have never seen it turn itself off. Customer is either disabling the app or they have a software that is doing it for them.

  4. #4
    Senior Tech 1,000+ Posts kuby's Avatar
    Join Date
    Oct 2007
    Location
    Texas
    Posts
    1,269
    Rep Power
    54

    Re: Pin Point will not STAY LIVE on computer

    Talked to Kyocera about this issue and their recommendation is what I found in the Pin Point manual after reading it.

    Network Ports and Protocols
    UDP Multicast on group 239.255.255.248 and Port 5360
    UDP Unicast o Port 5360
    TCP Port 19091 ( and above )

    Make sure that these ports are open and not blocked by a Firewall or Anti Virus software.

    They said that after uninstalling and reinstalling Pin Point it MAKES the connection. But after a while the Firewall or Anti Virus software kicks back in and blocks the communication between Pin Point on the machine and the computer.

  5. #5
    Owner/Service Manager 1,000+ Posts
    Pin Point will not STAY LIVE on computer

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: Pin Point will not STAY LIVE on computer

    I was going to ask if it's running as a service & to start & restart if an error occurs. If it's running in the system tray & you can't scan, it's a firewall issue. If it's not in the system tray, that's a different issue.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here