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  1. #1
    Senior Tech 100+ Posts
    CS-3511i command center password reset


    Join Date
    Aug 2011
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    CS-3511i command center password reset

    Hi guys, so I installed an off lease CS-3511i yesterday and the customer's IT guy cannot login to the machine. I had him try 3500/3500, Admin/Admin and admin00. Are we using the wrong info. or I'm thinking because it's a used machine that previous owner changed the default password. I have seen some posts about entering prescribe commands but I am not familiar with this as I usually am dealing with Ricohs.
    Short of performing a memory clear in service mode and re-entering all settings, is there an easier way? Or, are we just using the wrong login info?
    Thanks

  2. #2
    Senior Tech 100+ Posts
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    Feb 2018
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    Orlando, Fl
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    Re: CS-3511i command center password reset

    From my collection of notes:
    Reset the Admin Password
    If a customer changes the Administrator password from Admin to something else, and then
    forgets the password, you can try these methods to reset it.
    For MFPs;
    • Log into the machine's “User Login/Job Accounting” function under the system menu
    with the supervisor account (IE; 4500, 4500 on a TA-4551ci).
    • From there you can go to “User Login Setting” > “Local User List”.
    • Select the Admin user and touch the “Detail” button.
    From this screen you can change the Admin password back to Admin or what ever PW you
    desire.. You can also create a new user/password combination and assign this new user
    administrator privileges.
    DO NOT share this info with customers.

  3. #3
    Senior Tech 100+ Posts
    CS-3511i command center password reset


    Join Date
    Aug 2011
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    Re: CS-3511i command center password reset

    Thanks so much for the information, I will be going there tomorrow to give that a try. Will let you know how it goes and not to worry, I won't be sharing the info. with the customer.

  4. #4
    Senior Tech 100+ Posts
    CS-3511i command center password reset


    Join Date
    Aug 2011
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    130
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    19

    Re: CS-3511i command center password reset

    FYI, this worked like a charm...thanks for sharing this!

  5. #5
    Senior Tech 100+ Posts
    Join Date
    Feb 2018
    Location
    Orlando, Fl
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    Re: CS-3511i command center password reset

    Glad it worked for you.

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