Results 1 to 5 of 5

Thread: M5526cdw

  1. #1
    Field Supervisor 500+ Posts
    Join Date
    Jun 2007
    Posts
    596
    Rep Power
    31

    M5526cdw

    Having a problem setting up Smtp and smb no error codes just connection error. I think there is a network block but can't get it to work. We set it up in our office and I know it worked. I have it at the customers site and I can't get it to scan smb or smtp. They recently switched the network from comcast to fios, maybe fios has a block on their router? Don't know. I have all the protocols correct and have set these machines up alot on all types of networks but this one has me stumped. I'm trying to use smtp.comcast.net as the server for outgoing using port 25 and smb using port 445. I used ssl on and off but no luck, along with authentication but no luck. Help appreciated. Thx

  2. #2
    Service Manager 5,000+ Posts
    M5526cdw

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    6,711
    Rep Power
    131

    Re: M5526cdw

    Quote Originally Posted by T911 View Post
    Having a problem setting up Smtp and smb no error codes just connection error. I think there is a network block but can't get it to work. We set it up in our office and I know it worked. I have it at the customers site and I can't get it to scan smb or smtp. They recently switched the network from comcast to fios, maybe fios has a block on their router? Don't know. I have all the protocols correct and have set these machines up alot on all types of networks but this one has me stumped. I'm trying to use smtp.comcast.net as the server for outgoing using port 25 and smb using port 445. I used ssl on and off but no luck, along with authentication but no luck. Help appreciated. Thx
    have you contacted COMCAST? yuk

    they should be able to help with the external network settings

    have you contacted the customers IT dept?

    i take it you can't ping the unit?

    what is the COMCAST network scheme?

    what is your inhouse network scheme?

    you don't give much to work with!

  3. #3
    Field Supervisor 500+ Posts
    M5526cdw


    Join Date
    May 2009
    Location
    Concord, NH
    Posts
    635
    Rep Power
    34

    Re: M5526cdw

    Quote Originally Posted by T911 View Post
    Having a problem setting up Smtp and smb no error codes just connection error. I think there is a network block but can't get it to work. We set it up in our office and I know it worked. I have it at the customers site and I can't get it to scan smb or smtp. They recently switched the network from comcast to fios, maybe fios has a block on their router? Don't know. I have all the protocols correct and have set these machines up alot on all types of networks but this one has me stumped. I'm trying to use smtp.comcast.net as the server for outgoing using port 25 and smb using port 445. I used ssl on and off but no luck, along with authentication but no luck. Help appreciated. Thx
    First, are you using computer names instead of IP addresses? If the customer does not have a DNS server and is using the ISP's DNS server it does not allow name resolution for internal devices. If they switched from comcast [worst ever] to FIOS, why are you trying to use the comcast SMTP server??? Any account autherizations for comcast are no longer valid, why are you not using the FIOS smtp server? As far as the SMB scanning, if you try using computer names without an internal DNS server, the computer name will never get resolved using the FIOS DNS server. Most ISP's disable NetBios name resolution. Try using the IP addresses and if you can register them in the DHCP server with reservations so all the computers and devices always have the same IP address. Hope this helps.

  4. #4
    Field Supervisor 500+ Posts
    M5526cdw

    copiertec's Avatar
    Join Date
    Jan 2016
    Location
    Centereach, L.I. New York
    Posts
    568
    Rep Power
    18

    Re: M5526cdw

    1) I'm with Santander, Comcast server is no good. Have you tried smtp.gmail.com 465/587 authenticate as other dns 8.8.8.8? Or better yet Fios smtp server Incoming Server Port Numbers: 995. Outgoing mail server (SMTP): smtp.verizon.net. Outgoing Server Port Numbers: 465 Why is this important? Make sure SSL encryption is enabled for the incoming and outgoing mail server 2) For smb- Have you shared your proper permissions? Is the computer on a private network instead of public? (Windows likes to change this often). And again try IP addresses instead of names if no dns server.

  5. #5
    Senior Tech 100+ Posts kyogenius's Avatar
    Join Date
    Jul 2012
    Location
    harare
    Posts
    136
    Rep Power
    0

    Re: M5526cdw

    Quote Originally Posted by T911 View Post
    Having a problem setting up Smtp and smb no error codes just connection error. I think there is a network block but can't get it to work. We set it up in our office and I know it worked. I have it at the customers site and I can't get it to scan smb or smtp. They recently switched the network from comcast to fios, maybe fios has a block on their router? Don't know. I have all the protocols correct and have set these machines up alot on all types of networks but this one has me stumped. I'm trying to use smtp.comcast.net as the server for outgoing using port 25 and smb using port 445. I used ssl on and off but no luck, along with authentication but no luck. Help appreciated. Thx
    I hope you not installing on windows 10 platform, its so difficult on win 10
    failure is not an option !

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here