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  1. #1
    Senior Tech 100+ Posts
    Kyocera 1128 wont fax out


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    Kyocera 1128 wont fax out

    Strange problem here. I have a customer that has a couple of older machines, an 1820 and a 1128. She has the 1820 hooked up for the fax, and it faxes in and out fine, but it's starting to have other issues so I swapped them around. The 1128 will recieve but not fax out. I thought it might be the fax board so I swapped it out, no luck. So, I took the 1128 around the corner to another customer and hooked it up and it faxed out just fine. So, it's not a machine problem, but I don't see how it can be a line problem either since the 1820 does fax out. Any ideas?

  2. #2
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: Kyocera 1128 wont fax out

    Quote Originally Posted by Tom View Post
    Strange problem here. I have a customer that has a couple of older machines, an 1820 and a 1128. She has the 1820 hooked up for the fax, and it faxes in and out fine, but it's starting to have other issues so I swapped them around. The 1128 will recieve but not fax out. I thought it might be the fax board so I swapped it out, no luck. So, I took the 1128 around the corner to another customer and hooked it up and it faxed out just fine. So, it's not a machine problem, but I don't see how it can be a line problem either since the 1820 does fax out. Any ideas?

    Fax out do they have to dial a number to get an outside line? Do you get a dial tone with onhook?
    Hookup a regular hand set

  3. #3
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    Kyocera 1128 wont fax out


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    Re: Kyocera 1128 wont fax out

    No, don't have to dial a # to get an outside line, and yes it does have a dial tone. When you try and fax it, it blinks one time and then stops, like it was blocked or something. Never see the lights start flashing

  4. #4
    Trusted Tech 50+ Posts mita's Avatar
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    Re: Kyocera 1128 wont fax out

    Look up the result code in the fax log, Are you on voip or standard land line? If voip set the settings per the bulletin and try it again. It can be hit and miss

  5. #5
    Senior Tech 250+ Posts ntbann's Avatar
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    Re: Kyocera 1128 wont fax out

    When you push the hook button can you dial your cell number and receive that call on your phone. Also can you hear any static or noise on the line?

  6. #6
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: Kyocera 1128 wont fax out

    Check and see if its set for PSTN or PBX
    You could also do a fax reset sim code 600 or 610
    Last edited by bsm2; 02-17-2020 at 07:11 PM.

  7. #7
    Senior Tech 100+ Posts
    Kyocera 1128 wont fax out


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    Re: Kyocera 1128 wont fax out

    It's a standard line line, machine is already set to PSTN, and I had already tried the 600 sim. At the problem location, if I press hook and get a dial tone, then dial my cell phone, it does send out and ring it although it never scans anything. At a different location, everything worked like it was supposed to which is why I'm stumped. I don't understand why the old 1820 faxes out but this one doesn't just from this one line.

  8. #8
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: Kyocera 1128 wont fax out

    Think you can turn off line detect

  9. #9
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    Re: Kyocera 1128 wont fax out

    Since you have two machines that are fairly similar, why don't you just print out the Fax settings, look for any differences and set the 1128 settings to mimic the 1820. It may be a good starting point anyway, something is different between those two machines.

  10. #10
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    Re: Kyocera 1128 wont fax out

    Line problem?
    Have had similar case
    Could receive but no outgoing signal.
    Heard fax relais and break.
    With other cable it worked fine...
    Both are KYO systems

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