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  1. #1
    Senior Tech 250+ Posts
    M2540 - Add paper to cassette 1


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    M2540 - Add paper to cassette 1

    I have a M2540 that intermittently shows cassette tray 1 out of paper. I have replaced the sensor and reseated all connectors on main pwb. Late in the call, I discover that cassette 1 shows paper when I place paper in the MF tray. When I remove paper from the MF tray, cassette 1 shows no paper. Any ideas.

  2. #2
    Service Manager 1,000+ Posts
    M2540 - Add paper to cassette 1


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    Re: M2540 - Add paper to cassette 1

    Make sure the paper size buttons that correspond to the dial on the cassette are moving freely. We had this on a machine on a machine and I believe it applies to your model.

  3. #3
    Defective Technician 50+ Posts
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    Re: M2540 - Add paper to cassette 1

    Usually this problem is caused by the plate that lifts the paper, it's spring loaded and the L shaped catch that is on the bottom of the plate gets bent and will not release to lift the paper when the cassette is pushed in place. All you have to do is bend it back straight, which you can do from the top of the plate.

  4. #4
    Senior Tech 250+ Posts
    M2540 - Add paper to cassette 1


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    Re: M2540 - Add paper to cassette 1

    Thanks for your help, I will look for both suggestions. I am not totally confident on the bent tray, because cassette 1 shows paper if I throw at least 1 sheet in the MF tray. I have tried printing status page without paper in MF tray and it would say to add paper. I install 1 sheet into MF tray and cassette tray 1 shows paper and it pulls the paper from cassette 1.

  5. #5
    Senior Tech 100+ Posts
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    Re: M2540 - Add paper to cassette 1

    Quote Originally Posted by MHeon71 View Post
    cassette 1 shows paper if I throw at least 1 sheet in the MF tray. I have tried printing status page without paper in MF tray and it would say to add paper. I install 1 sheet into MF tray and cassette tray 1 shows paper and it pulls the paper from cassette 1.
    This sounds like a setting... cassette 1 isn't set to some odd size or media type?? is the size programmed, or set by the dial? can you prove that the dial setting is being registered?

  6. #6
    Senior Tech 250+ Posts
    M2540 - Add paper to cassette 1


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    Re: M2540 - Add paper to cassette 1

    I will check the dial setting. Control panel is set to plain letter. I may not got there today. But I will check. Thanks for the help.

  7. #7
    Defective Technician 50+ Posts
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    Re: M2540 - Add paper to cassette 1

    There is no dial on these machines, are you sure you don't mean the M3540?

  8. #8
    Senior Tech 250+ Posts
    M2540 - Add paper to cassette 1


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    Re: M2540 - Add paper to cassette 1

    I have never noticed a dial on the cassette, but someone suggested it. I said I would look. I know it is a M2540 copier.

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