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  1. #1
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    PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    I have this printer model:

    MODEL: CDC 5525_DCC 6525

    VERSION: 2KZ_2F00.006.101

    2010 KYOCERA MITA Corporation

    with these firmware:

    Firmware sistema: 2KZ_2F00.006.101

    Firmware motore: 2K0_1000.017.001

    Firmware pannello: 2KZ_7000.005.016

    when I print some PDFs the printer prints a sheet with many random characters.
    I think it's too old a firmware problem with too recent PDFs.
    But surely some of you professionals know how to solve the problem.
    Thanks

  2. #2
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    What print driver are you using? Should be the KX driver set to PCL5

  3. #3
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    I have a Macintosh computer OSX 10.14.6, version driver: 8.6006



    Quote Originally Posted by bsm2 View Post
    What print driver are you using? Should be the KX driver set to PCL5

  4. #4
    Master Of The Obvious 10,000+ Posts
    PDF problem with KYOCERA MITA CDC 5525 DCC 6525

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    Re: PDF problem with UTAX CDC 5525 DCC 6525

    Like bsm, I would suspect a print emulation issue.

    There are two basic print languages that print data is sent in: PostScript (PS) and Printer Control Language (PCL). If the incorrect print driver emulation is selected, the printer may not be able to decode the print data, so it prints the data exactly as is arrived: encoded.

    Based on the model number I'm going to guess that you really have a UTAX branded Kyocera, probably a Hanabi. These machines can be set in the web interface to a specific emulation (PS, PCL, or Auto). Likewise in the print driver settings you can select a specific emulation (PS, PCL, or Auto).

    So if your print driver sends PS data, but your printer can only read PCL data, you can get seemingly random strings of characters (lots of smilies, flowers, and other non-ASCI characters), one line per page, hundreds or thousands of pages.

    Does that sound like what's happening?

    Additionally, If you want to use ALL the features use the UTAX branded driver, NOT the Kyocera branded driver. Features like Private Print, and Job Accounting will not work correctly (the encryption key for the data is based on the manufacturer/model). =^..^=
    Last edited by blackcat4866; 04-01-2020 at 05:42 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    Try a different max driver or disable fonts

  6. #6
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    Thanks for the answers I try to search and install new drivers.
    But can anyone tell me if there are newer firmware for this printer?

  7. #7
    Master Of The Obvious 10,000+ Posts
    PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    blackcat4866's Avatar
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    If you don't know where to find the firmware, you probably do not know how to install it. Furthermore, firmware will not solve a print emulation problem. This is a common theme with IT guys. They think everything is caused by software or firmware.

    If the only tool you have is a hammer, everything looks like a nail. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    Adobe is notorious for not being to handle some PDF's,not produced by Adobe software, in an accurate manner. Download PDFxchange viewer, Nitro PDF reader, Bullzip or any other PDF reader. If it works you know the problem is with Adobe. This is the first thing I try to eliminate as the problem.

  9. #9
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: PDF problem with KYOCERA MITA CDC 5525 DCC 6525

    Quote Originally Posted by GeneOR95 View Post
    Adobe is notorious for not being to handle some PDF's,not produced by Adobe software, in an accurate manner. Download PDFxchange viewer, Nitro PDF reader, Bullzip or any other PDF reader. If it works you know the problem is with Adobe. This is the first thing I try to eliminate as the problem.
    Agree, that would be the first thing to do in this case.
    I have seen this a few times(on another manufacturers), it was always caused by software/driver. Your last not first resort would be the firmware.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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