Kyocera M6530 paper empty when not

[Leebs14]

I have a problem with a M6530, but the M6030 is the same machine. When it gets to elss than half full in the paper tray it shows paper empty and you have to refill the tray before it will work again. I have checked the paper detect arm for cracks or any damage and cleaned and checked the paper detect sensors, all seem to be working ok. not sure what to check next before strupping it all apart as it doesnt look an easy job to get in there?

[copiertec]

Any broken lift gears on the paper tray?

[GIUBOSS]

I would not exclude the paper rollers

[Leebs14]

Any broken lift gears on the paper tray?

no i turned and checked the gears in the paper tray and they were ok

[Leebs14]

I would not exclude the paper rollers

why would the paper feed rollers make the machine show paper empty?

[copiertec]

Did you check the lift gear on the mfp that the tray meets up with?

[Luther]

On top of the primary feed roller assembly is a little spring it applies downward pressure on the feed assembly. its probably missing, its about the size of a pen spring, if you have a new assembly it comes with the spring attached

[Leebs14]

On top of the primary feed roller assembly is a little spring it applies downward pressure on the feed assembly. its probably missing, its about the size of a pen spring, if you have a new assembly it comes with the spring attached

Thanks Luther, which assembly do you mean, see attached diagram from parts manual

[Leebs14]

Did you check the lift gear on the mfp that the tray meets up with?

Yes but i cant see its a broken gear as it wouldnt work when the paper tray is full of paper as then its heavier. when the tray is over half full it works fine, its only when the tray is nearly empty it fails to load the paper.

[sostek]

You might check for a bent lift plate, I've seen this on many brands.