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Thread: 5003i f010 code

  1. #1
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    5003i f010 code

    Hi, I have a Machine about 3 months old. When walking up to it there is a f010 code only on the screen. Turned it off and on no help. Uploaded new firmware then it when to a black screen saying ssd issue. Off and on again now it's stuck on the welcome screen. I will try to load fw in the sd slot tomorrow. Main board? Any ideas? Thank you!

  2. #2
    Senior Tech 500+ Posts kuby's Avatar
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    Re: 5003i f010 code

    F010 is a Program Read error (SSD). Try flashing the firmware using the USB drive is one of the fixes. Try that first.

  3. #3
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    Re: 5003i f010 code

    There was a case with an F010 on a 3511 machine. It was the SSD

    Copystar CS 3511i with F010

  4. #4
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    Re: 5003i f010 code

    Called hotline. I had tried the full fw, not turbo on usb. No luck. He told me to load it on an SD card and try to boot it and load the fw right on the main board. Gonna try that tomorrow. Then he said Rep main board if no luck. What is the ssd? Is that the board you take off when changing the main board? Or solid state drive? Hard drive? I'm doing calls in Louisiana. Covid so bad here. Doing service calls with
    Mask, gloves and glasses. Serious. Sucks. Buisinesses won't close. Thanks guys!

  5. #5
    Defective Technician 50+ Posts
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    Re: 5003i f010 code

    Quote Originally Posted by Devdumper View Post
    What is the ssd? Is that the board you take off when changing the main board? Or solid state drive? Hard drive?

    Look at the link provided above, there is a photo of the main board with the SSD pointed out.

  6. #6
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    Re: 5003i f010 code

    Thanks. Just tried loading fw thru sd card slot. No luck. Deciding either to order ssd or main board. Hotline says main board. Not sure. Under warranty.

  7. #7
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    Re: 5003i f010 code

    Rep. Main board still no luck.

  8. #8
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    Re: 5003i f010 code

    What you has done after mounting from new SSD?
    Did you run FW upgrade twice?
    Please remember installing procedure if U026/ export not possible:
    1. mounting new SSD
    2. startup from system with plugged in USB key
    System will format SSD and installing main FW only
    3. shut down the system
    4. 2.startup from system with plugged in USB key
    System will install complete FW including MMI FW for Panel
    5. running U026/ import
    6. installing applications / colortables, etc.

    If you didn`t run 2. update missing panel FW and system stucks in welcome....

  9. #9
    Field Supervisor 500+ Posts
    5003i f010 code


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    Re: 5003i f010 code

    Quote Originally Posted by Devdumper View Post
    Rep. Main board still no luck.

    Assuming this is the same machine stuck on Welcome, it's probably the adf interface board. Test by removing the interface board and disconnecting the adf from the machine. It should boot and come ready then. If it does, replace the adf interface board.

  10. #10
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    Re: 5003i f010 code

    Fixed it. Reloaded fresh fw. Took it 3rd time. Thanks all

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