Results 1 to 6 of 6
  1. #1
    Field Supervisor 500+ Posts
    taskalfa 2550ci network

    dalewb74's Avatar
    Join Date
    Feb 2018
    Posts
    876
    Rep Power
    29

    taskalfa 2550ci network

    has anyone ran into this before and found a fix? apparently the network card is bad in the machine. the firmware is updated per the turbo pack from the current one on the website. also kyocera sent a new network card/ 2nd card as in the extra network connection when two network cards are needed. but that one isn't working either. i have tried using dhcp and i have set the IP to static. neither of those work. the main network card connection green light stays on regardless if anything is plugged in or not. the secondary/optional network card lights up red. thanks for any help.

  2. #2
    Senior Tech 250+ Posts
    Join Date
    Apr 2017
    Location
    Manitoba
    Posts
    348
    Rep Power
    20

    Re: taskalfa 2550ci network

    does the status page indicate any link status?
    Does the network switch at the other end of the cable indicate any link?
    could there be POE power present on the lan outlet, and potentially destroying something?
    has the outlet been tested using another device/laptop?

    Please don't use "turbo" pack version for troubleshooting, it's ignoring sections with same version. Use Non-turbo version to force overwrite all subsystems.

  3. #3
    Field Supervisor 500+ Posts
    taskalfa 2550ci network

    dalewb74's Avatar
    Join Date
    Feb 2018
    Posts
    876
    Rep Power
    29

    Re: taskalfa 2550ci network

    the status page doesn't show a connection. i should have already checked your other suggestions. i will try those. thanks

  4. #4
    Master Of The Obvious 10,000+ Posts
    taskalfa 2550ci network

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,445
    Rep Power
    462

    Re: taskalfa 2550ci network

    Try connecting to your laptop via crossover cable. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 2,500+ Posts
    taskalfa 2550ci network

    skynet's Avatar
    Join Date
    Apr 2009
    Location
    You know by now
    Posts
    2,575
    Rep Power
    167

    Re: taskalfa 2550ci network

    Does the Mac address on the status page look normal, it should be something like 0017c8xxxxxx.
    Hopefully its not ffffffff...
    When you think you have made a procedure idiot proof your company employs a better idiot.

  6. #6
    Field Supervisor 500+ Posts
    taskalfa 2550ci network


    Join Date
    May 2009
    Location
    Concord, NH
    Posts
    770
    Rep Power
    53

    Re: taskalfa 2550ci network

    You said that the embedded network connection and the optional IB51 are both not working, I would suspect that the switch/router the machine is connected to has a bad port. Can you use another network jack to test? Is there a working computer close by that you can unplug the network cable from and plug it into the machine to see if it works? It is highly unlikely that both the embedded network connection and the optional network board are both not working assuming you are using the same network outlet and have replaced the network cable.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here