3501i Error C-3300

[copydocinc]

Hello friends,
I have been trying to repair my customers Kyocera Taskalpha 3501i that started out getting a C-3300 error code intermittently, as they
would turn the machine off and on and get it to work again. They tell me this went on for about a month, approx. every 3 or 4 days between working and getting the error code. Then it wouldn't clear the code and wouldn't work anymore, so they called me in.

I have done everything listed in the service manual on this code. I Replaced the following: LED lamp PWB, CCD PWB, ISC PWB, Main PWB (actually sent the Main PWB to Hytec for repair), all wires in the scanner area, including the lamp ribbon wire, the 2 wires that come down and connect to the main pwb. The lamp lights up during warm up and through simulation 61. I re-installed the newest firmware 7

So, I'm looking for someone who has had the same problem and fixed it or if you have any good ideas.
Please help if you can.

[tmaged]

Two firmware updates addressed the code in E197 & H121. That's all that came up on Astea.

[rapidocument]

What about the scanner motor, does it move at all?

[Phil B.]

What about the scanner motor, does it move at all?

Only to spin.. most scanner motors don't have a 'tensioner' adjustment.. if belt is too slack .. replace it.

Sent from my SM-G960U using Tapatalk

[copydocinc]

What about the scanner motor, does it move at all?

Yes, the scanner motor turns. I did move the 1st mirror arm over to re[lace the lamp board and the lamp ribbon wire, then as it tried to warm up it moved left and lamp turned on for it's normal short cycle. Then 3 or seconds later--C-3300.

[Dan J]

It was the CCD PCB (u) that fixed our customers.