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Thread: taskalfa 3500i

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    taskalfa 3500i

    paper jam from 1st cassete fequently. It looks like it pulls paper about 1cm or less and stops. Open and close paper cassete and continous. MAchine mada about 160k copies . I cleaned feed rollers with no result.

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    Senior Tech 100+ Posts Ropariva's Avatar
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    Re: taskalfa 3500i

    Quote Originally Posted by Gab View Post
    paper jam from 1st cassete fequently. It looks like it pulls paper about 1cm or less and stops. Open and close paper cassete and continous. MAchine mada about 160k copies . I cleaned feed rollers with no result.
    Jam code?

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    Re: taskalfa 3500i

    Quote Originally Posted by Gab View Post
    paper jam from 1st cassete fequently. It looks like it pulls paper about 1cm or less and stops. Open and close paper cassete and continous. MAchine mada about 160k copies . I cleaned feed rollers with no result.
    The technician's ABC says to check the PM counters of the paper feeds and replace them if necessary.

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    taskalfa 3500i

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    Re: taskalfa 3500i

    Have you tried swapping the tyres between cassette 1 & 2
    When you think you have made a procedure idiot proof your company employs a better idiot.

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    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: taskalfa 3500i

    Agree to all above answers. 160k probably most of top drawer. If machine use one ways in rollers drive check them also, rollers may look/be good but if one-way slips its shaft...
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    Re: taskalfa 3500i

    Quote Originally Posted by Ropariva View Post
    Jam code?
    jam code 1301
    The same with 2nd cassete

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    Trusted Tech 50+ Posts Alexkyocera's Avatar
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    Re: taskalfa 3500i

    Check retard roller

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    Re: taskalfa 3500i

    There is a thread on a 5501 here I am not sure how similar these machines are though
    Jam 1301 on Kyocera TaskAlfa 5501i
    When you think you have made a procedure idiot proof your company employs a better idiot.

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    Master Of The Obvious 10,000+ Posts
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    Re: taskalfa 3500i

    Quote Originally Posted by skynet View Post
    There is a thread on a 5501 here I am not sure how similar these machines are though
    Jam 1301 on Kyocera TaskAlfa 5501i
    The feed units are a bit different ... not exchangeable. The higher speed models have an extra set of aligning rollers that can be an issue because of weak idler roller pressure. Those rollers do not exist on the lower speed models. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: taskalfa 3500i

    Quote Originally Posted by Gab View Post
    paper jam from 1st cassete fequently. It looks like it pulls paper about 1cm or less and stops. Open and close paper cassete and continous. MAchine mada about 160k copies . I cleaned feed rollers with no result.
    Have you recently installed other options like a finisher?
    If so, try updating to the latest firmware....

    HTH
    What if we could count the stars... , what number would you stop at...?"
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