HYPAS ISSUE

[chester]

I have a dealer client who has installed a new Kyocera Taskalfa 352ci and their IT technician has tried to remote into the device via the web browser and the device Ip and finds that when he goes to Links on the device web page he finds that he is unable to access the Hypas applications so that he can install Paper cut remotely.
The SD card has been changed for a new one and reformatted.
I have installed a version of the pkg file for Paper cut and have deactivated it as the IT chap has not got the naming convention yet.

Does any one know why this can not be accessed remotely?

The firmware is on a September 2019 version but I can not check the current version as the new Kyocera site does not have this model listed at present.
Any help would be gratefully received please.

[Mr Magic]

Log into the device and check the security settings. Something should jump out at you there. It's much easier to navigate this device via the web than via the Ops Panel..lol


All the best!

[chester]

Many thanks Mr Magic, the issue I am getting is in Canterbury. I see that you are from Kent which I presume is the Uk and not US.

I will check out the settings and update this posting when I get a result.

Once again thanks for your advice.

[diedux]

Hi,
First, you don't see HyPAS link in CC RX until you install SD card and it is recognized by an MFD.
Personally I rarely access PaperCut via device web page. You can access embedded config directly "http://<deviceIP>:8080/papercut/admin"


Make sure there are no network restrictions that could prevent access HyPAS page on 8083 port. Also, try a different browser and navigate directly to "https://<deviceIP>:8083".

BR

[GESPAGE]

Release Firmware Version: 02.03.0010 TASKalfa_352ci_v.02.03.0010_(2019-09-23) dernier firmware

Liste des Copieurs Compatible HY-Pass
ECOSYS M2640idw * ECOSYS M3040idn, M3540idn, M3550idn, M3560idn
ECOSYS M3145idn, M3655idn, M3660idn, M3645idn ECOSYS M4125idn *, M4132idn
ECOSYS M6035cidn, M6535cidn ECOSYS M6026cidn *, M6526cidn *
ECOSYS M6230cidn, M6630cidn, M6235cidn, M6635cidn ECOSYS M8124cidn *, M8130cidn
TASKalfa 206ci *, 256ci * TASKalfa 250ci *, 300ci *, 400ci *, 500ci *
TASKalfa 256i *, 306i * TASKalfa 265ci * TASKalfa 266ci *
TASKalfa 300i *, 420i *, 520i * TASKalfa 306ci *, 356ci, 406ci
TASKalfa 307ci TASKalfa 350ci, 351ci
TASKalfa 552ci * TASKalfa 2460ci *, 2470ci TASKalfa 2510i *, 2520i
TASKalfa 2550ci, 3050ci, 3550ci, 4550ci, 5550ci, 6550ci, 7550ci
TASKalfa 2551ci, 3051ci, 3551ci, 4551ci, 5551ci, 6551ci, 7551ci
TASKalfa 2552ci, 3252ci, 3552ci, 4052ci, 5052ci, 6052ci, 7052ci, 8052ci
TASKalfa 2553ci, 3253ci, 3553ci, 4053ci, 5053ci, 6053ci, 7053ci, 8053ci.
TASKalfa 3010i, 3501i, 3510i, 4501i, 5501i, 6501i, 8001i
TASKalfa 3011i, 3511i, 4002i, 5002i, 6002i, 7002i, 8002i TASKalfa 3212i, 4012i
TASKalfa 3500i, 4500i, 5500i, 6500i, 8000i TASKalfa 9002i
FS-6525MFP *, FS-6530MFP * FS-C8520MFP *, FS-C8525MFP *
FS-3540MFP *, FS-3640MFP *, LS-3640MFP * FS-C2526MFP *, FS-C2626MFP *
* La numérisation intégrée n'est pas prise en charge. Compteur scanner pas pris en charge
Cordialement,

I have a dealer client who has installed a new Kyocera Taskalfa 352ci and their IT technician has tried to remote into the device via the web browser and the device Ip and finds that when he goes to Links on the device web page he finds that he is unable to access the Hypas applications so that he can install Paper cut remotely.
The SD card has been changed for a new one and reformatted.
I have installed a version of the pkg file for Paper cut and have deactivated it as the IT chap has not got the naming convention yet.

Does any one know why this can not be accessed remotely?

The firmware is on a September 2019 version but I can not check the current version as the new Kyocera site does not have this model listed at present.
Any help would be gratefully received please.