Problems Registering used machine with KFS

[Santander]

Trying to set this up in our office before we take it to the customer. Have contacted the old Dealer and he said he would check and if it is already register he would unregister it.

You are on the right track when you contacted the original dealer that registered the machine in KFS. Until the serial number of the unit is deleted by the original dealer, KFS will not allow you to register it in your account. You can do whatever you want on the machine, even completely wipe it, but when you go to register it on KFS your access code does not match what is stored for the machine's serial number, hence the failure to register. Also when the machine is first registered with KFS using an access code there is a secret id assigned to the unit by the server that is hard coded into the e-eprom that is used by the machine to securely communicate with the server. Until the serial number and original access code are deleted from the server this ID will not be allowed to change. The original dealer cannot just archive the machine they must delete it from their KFS group. Hope this helps.

[blackcat4866]

Good to know! Thanks. =^..^=

[kuby]

Thanks, have contacted the dealer and we will see what happens.