Page 1 of 2 12 LastLast
Results 1 to 10 of 19
  1. #1
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    828
    Rep Power
    34

    Kyocera FS-1135 mfp - Can't scan to folder

    A customer dropped this machine off at the office for a PM and mentioned that he couldn't scan to folder.

    I suspect it needs the latest firmware. The version currently installed is: 2MJ 2F00 001 and the install date is: 12/21/2011.

    When I input all the pertinent information to scan to folder it says: "Can't connect".

    Am I on the right track thinking it's a firmware problem?

    I don't have the service manual or latest firmware, but I'm working on getting it.

  2. #2
    Service Manager 2,500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    4,795
    Rep Power
    100

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by BillyCarpenter View Post
    A customer dropped this machine off at the office for a PM and mentioned that he couldn't scan to folder.

    I suspect it needs the latest firmware. The version currently installed is: 2MJ 2F00 001 and the install date is: 12/21/2011.

    When I input all the pertinent information to scan to folder it says: "Can't connect".

    Am I on the right track thinking it's a firmware problem?

    I don't have the service manual or latest firmware, but I'm working on getting it.

    Yes always worth trying the firmware as the first step in troubleshooting.

    It could be that your PC/server has SMB v1 disable due to the known security issue.

    Scan to Folder Setup Tool for SMB - Readme.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Master Of The Obvious 10,000+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    18,528
    Rep Power
    321

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Hmmm.

    So they dropped this machine off at your office. And mentioned that it can't scan to folder. You do realize that you cannot test scan to folder if the recipient PC and folder are not connected ... like on a completely different network, in a completely different building.

    Sure a firmware update could resolve this issue, but you cannot test your results without being on-site, connected to the customers network.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    copiertec's Avatar
    Join Date
    Jan 2016
    Location
    Centereach, L.I. New York
    Posts
    895
    Rep Power
    32

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Good morning, Billy. The fs-1135 machine does not support smb v2 or scan to email with tls 1.2, firmware will not even fix it. The newer m2535dn does support smb v2, they are about 4 years old now but you can pu some lightly used on the cheap, or have their IT setup ftp.

  5. #5
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    828
    Rep Power
    34

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by blackcat4866 View Post
    Hmmm.

    So they dropped this machine off at your office. And mentioned that it can't scan to folder. You do realize that you cannot test scan to folder if the recipient PC and folder are not connected ... like on a completely different network, in a completely different building.

    Sure a firmware update could resolve this issue, but you cannot test your results without being on-site, connected to the customers network.
    =^..^=


    Yes, I do realize that. I'm not familiar with the machine in the least. If I can get it to scan here and gain some experience, I'll go to their office and set it up.

    Right now it's giving me an 1101 code. I needed to take a break from that machine but I'm gonna get back on it later.

    I tried setting up with the scan tool and it said it was successful but get the 1101 code. I set it manually and get the same results. Frustrating. And I did update the firmware

    Any suggestions?

  6. #6
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    828
    Rep Power
    34

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by copiertec View Post
    Good morning, Billy. The fs-1135 machine does not support smb v2 or scan to email with tls 1.2, firmware will not even fix it. The newer m2535dn does support smb v2, they are about 4 years old now but you can pu some lightly used on the cheap, or have their IT setup ftp.
    That makes sense. Appreciate that, bro.

  7. #7
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    828
    Rep Power
    34

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Thanks to copiertec, I learned a valuable lesson: Before trying to set up SMB, CHECK TO SEE IF IT SUPPORTS SMB v.2 OR HIGHER.



    KYOCERA devices that support SMB version 1, version 2 and version 3







    • ECOSYS M2040dn - ECOSYS M4025idn - ECOSYS M4032idn - ECOSYS M8024cidn - ECOSYS M8030cidn
    • ECOSYS M2135dn
    • ECOSYS M2635dn
    • ECOSYS M2735dw - ECOSYS M2540dn - ECOSYS M2640idw -
    • ECOSYS M5521cdn - ECOSYS M5521cdw - ECOSYS M5526cdn - ECOSYS M5526cdw
    • TASKalfa 3211i - TASKalfa 4011i
    • TASKalfa 5052ci - TASKalfa 4052ci. TASKalfa 6052ci
    • TASKalfa 2552ci - TASKalfa 3252ci
    • TASKalfa 4002i - TASKalfa 5002i - TASKalfa 6002i - TASKalfa 7002i - TASKalfa 8002i
    • TASKalfa 7052ci - TASKalfa 8052ci




    These devices require firmware version 6 or higher



    • ECOSYS M6030cdn - ECOSYS M6530cdn - ECOSYS M6035cidn - ECOSYS M6535cidn
    • TASKalfa 3051ci
    • TASKalfa 3501i - TASKalfa 4501i - TASKalfa 5501i - TASKalfa 6501i
    • TASKalfa 3551ci - TASKalfa 4551ci - TASKalfa 5551ci
    • TASKalfa 6551ci - TASKalfa 7551ci
    • TASKalfa 8001i


    These devices require firmware version 3 or higher



    • TASKalfa 306ci - TASKalfa 356ci - TASKalfa 406ci





    These devices require firmware version 5 or higher



    • ECOSYS M3040dn - ECOSYS M3540dn - ECOSYS M3040idn - ECOSYS M3540idn - ECOSYS M3550idn - ECOSYS M3560idn - ECOSYS M6026cdn - ECOSYS M6526cdn - ECOSYS M6026cidn - ECOSYS M6526cidn - ECOSYS M2030dn - ECOSYS M2530dn - ECOSYS M2035dn - ECOSYS M2535dn
    • TASKalfa 266ci
    • TASKalfa 3010i - TASKalfa 3510i
    • TASKalfa 2551ci













    KYOCERA devices that only support SMB version 1







    • TASKalfa 3050ci - TASKalfa 3550ci - TASKalfa 4550ci - TASKalfa 5550ci
    • TASKalfa 1800 - TASKalfa 2200
    • FS-1220MFP - FS-1320MFP - FS-1325MFP - FS-6025MFP - FS-6030MFP - FS-6525MFP - FS-6530MFP - FS-C8020MFP - FS-C8025MFP - FS-C8520MFP - FS-C8525MFP










  8. #8
    Service Manager 2,500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    4,795
    Rep Power
    100

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by BillyCarpenter View Post
    Thanks to copiertec, I learned a valuable lesson: Before trying to set up SMB, CHECK TO SEE IF IT SUPPORTS SMB v.2 OR HIGHER.



    KYOCERA devices that support SMB version 1, version 2 and version 3







    • ECOSYS M2040dn - ECOSYS M4025idn - ECOSYS M4032idn - ECOSYS M8024cidn - ECOSYS M8030cidn
    • ECOSYS M2135dn
    • ECOSYS M2635dn
    • ECOSYS M2735dw - ECOSYS M2540dn - ECOSYS M2640idw -
    • ECOSYS M5521cdn - ECOSYS M5521cdw - ECOSYS M5526cdn - ECOSYS M5526cdw
    • TASKalfa 3211i - TASKalfa 4011i
    • TASKalfa 5052ci - TASKalfa 4052ci. TASKalfa 6052ci
    • TASKalfa 2552ci - TASKalfa 3252ci
    • TASKalfa 4002i - TASKalfa 5002i - TASKalfa 6002i - TASKalfa 7002i - TASKalfa 8002i
    • TASKalfa 7052ci - TASKalfa 8052ci




    These devices require firmware version 6 or higher



    • ECOSYS M6030cdn - ECOSYS M6530cdn - ECOSYS M6035cidn - ECOSYS M6535cidn
    • TASKalfa 3051ci
    • TASKalfa 3501i - TASKalfa 4501i - TASKalfa 5501i - TASKalfa 6501i
    • TASKalfa 3551ci - TASKalfa 4551ci - TASKalfa 5551ci
    • TASKalfa 6551ci - TASKalfa 7551ci
    • TASKalfa 8001i


    These devices require firmware version 3 or higher



    • TASKalfa 306ci - TASKalfa 356ci - TASKalfa 406ci





    These devices require firmware version 5 or higher



    • ECOSYS M3040dn - ECOSYS M3540dn - ECOSYS M3040idn - ECOSYS M3540idn - ECOSYS M3550idn - ECOSYS M3560idn - ECOSYS M6026cdn - ECOSYS M6526cdn - ECOSYS M6026cidn - ECOSYS M6526cidn - ECOSYS M2030dn - ECOSYS M2530dn - ECOSYS M2035dn - ECOSYS M2535dn
    • TASKalfa 266ci
    • TASKalfa 3010i - TASKalfa 3510i
    • TASKalfa 2551ci













    KYOCERA devices that only support SMB version 1







    • TASKalfa 3050ci - TASKalfa 3550ci - TASKalfa 4550ci - TASKalfa 5550ci
    • TASKalfa 1800 - TASKalfa 2200
    • FS-1220MFP - FS-1320MFP - FS-1325MFP - FS-6025MFP - FS-6030MFP - FS-6525MFP - FS-6530MFP - FS-C8020MFP - FS-C8025MFP - FS-C8520MFP - FS-C8525MFP










    You’re welcome, this is a common mistake with these older models not supporting SMB v2/3
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
    Field Supervisor 500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    828
    Rep Power
    34

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by copier tech View Post

    You’re welcome, this is a common mistake with these older models not supporting SMB v2/3

    You're letting me off much too easy. It was a dumbass rookie mistake by me.


    But that's what happens when you've been away from the business for as long as I have.

    I honestly don't know what I'd do without this place.

  10. #10
    Service Manager 2,500+ Posts
    Kyocera FS-1135 mfp - Can't scan to folder

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    4,795
    Rep Power
    100

    Re: Kyocera FS-1135 mfp - Can't scan to folder

    Quote Originally Posted by BillyCarpenter View Post
    You're letting me off much too easy. It was a dumbass rookie mistake by me.


    But that's what happens when you've been away from the business for as long as I have.

    I honestly don't know what I'd do without this place.
    ​Easy mistake to make, & easily sorted you can enable SMB v1 again although this is not recommended.

    But all you need to do in put an old Win 7 PC on the network, create a shared folder & have the users scan to this.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here