Quote Originally Posted by eddie110171 View Post
We had a problem similar to this, it was being caused by a print job that had be converted from Chinese to English. When we did a data capture the data had !R! in it that was created by the conversion and was hanging up the machine since it was waiting the rest of the command. It was an excel spread sheet the was causing the problem.
Sorry been a while could understand if it was doing it all the time with the same document. Our first guess was it must be some thing particular they print. We asked the customer to take photos of the job queue and reprint the same document straight after then take another picture. At first we didn't take it seriously as we all thought had to be what was being printed but they proved us wrong they created a log with file names and pictures of the print times.

It wasn't anything complex emails from outlook not attachments and word files created in house with the occasional pdf. The only thing I wish I tried was a full reset of the machine. The replacement machine has worked fine for months now.

How did you do a data capture?