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Hello, we have a 3501i in maintenance and it keeps warning that the waste toner bottle is full when it just has a little toner in the tank, the bottle has been changed for a new one, the tray has been changed, the waste toner collector , sensor and plastic that activates the sensor, any ideas?
I would check the wire harness that connects the PARTS INNER UNIT which is the section you remove to access the drum and DV. I would suspect a bent pin or problem with the harness. Also check the waste toner bottle there are 2 parts to it the optical sensor and the diaphragm make sure both are intact and clean. I have inserted a brand new bottle and if toner gets on the window it shows full again because it blocks the optical sensor.
Update firmware to latest available.
Run maint mode U155 waste toner calibration.
-edit- Seems that this fix is for TAxxx2 machines...
Anyway firmware update is a way to go.
The problem could be dirty/stuck spring/sensor under the waste toner assembly.
Last edited by rapo_tech; 12-30-2020 at 07:13 AM.
Try new bottle make sure sensors are clean also check the drive gear that drives it I've had a couple of them breakOriginally Posted by copiray
Regards Mark
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We've received a few badly manufactured waste bottles that the agitator was seized. I got one of them to rotate (it had popped out of the hole in the side of the bottle, and only because they didn't have another), the other I just swapped. I couldn't tell if they were genuine or aftermarket. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
does it say that the bottle is "full", or "almost full"? There are two different sensors involved with those readings.
Clean properly the waste toner botle especialy the white plastic for waste toner box
Are you sure it wasn't an old bottle that was emptied? This can be done but the neck of the bottle needs to be spotless. A light sensor shines through the neck of the bottle and a little bit of toner will trip it. Also spray air in the machine section where the light would be.
Red Lines represent ligth sensor path.
Yeah, if you look closely there's 2 little windows on each side of the neck of the bottle.
With strong hands and total disregard for skin and flooring, the top of the bottle - auger and all comes off, so the auger can be reset in the hole.
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