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  1. #1
    Junior Member Jeremy's Avatar
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    Kyocera 6003i, Adobe acrobat printing to mailbox.

    So, I have a 6003i that has nearly every option you can get. And amazingly everything seems to be running fine. The users have the newest version of the KX driver, I just have one issue. When a user prints from Adobe Acrobat she selects her mailbox tray, but the print comes out in the printer default tray. The MFP is defaulted to send print jobs to tray A. She selects tray 5 and it comes out in A. If she opens the PDF in another program it will print to whatever tray she selects. Why would Acrobat be any different? Tried to bring up using a different PDF editor, that's a hard nonstarter. Anybody have anything like this happen? Thanks in advance for any help.

  2. #2
    Service Manager 10,000+ Posts
    Kyocera 6003i, Adobe acrobat printing to mailbox.

    Phil B.'s Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by Jeremy View Post
    So, I have a 6003i that has nearly every option you can get. And amazingly everything seems to be running fine. The users have the newest version of the KX driver, I just have one issue. When a user prints from Adobe Acrobat she selects her mailbox tray, but the print comes out in the printer default tray. The MFP is defaulted to send print jobs to tray A. She selects tray 5 and it comes out in A. If she opens the PDF in another program it will print to whatever tray she selects. Why would Acrobat be any different? Tried to bring up using a different PDF editor, that's a hard nonstarter. Anybody have anything like this happen? Thanks in advance for any help.
    is each driver setup to print to the proper tray? drivers over ride copier settings

  3. #3
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Two options does it do the same if you change emulation?
    The other would look for a setting in Adobe that has a tray selection that would overide the print driver.

  4. #4
    Junior Member Jeremy's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by Phil B. View Post
    is each driver setup to print to the proper tray? drivers over ride copier settings
    The driver is set to the mailbox tray. Everything else that is printed goes to the mailbox. Acrobat is the only program that sends to the copier default.

  5. #5
    Junior Member Jeremy's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by bsm2 View Post
    Two options does it do the same if you change emulation?
    The other would look for a setting in Adobe that has a tray selection that would overide the print driver.
    I couldn't find anything in Adobe that would override the driver. I didn't think about changing emulation, but that would be definitely worth a shot.

  6. #6
    Service Manager 10,000+ Posts
    Kyocera 6003i, Adobe acrobat printing to mailbox.

    Phil B.'s Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by Jeremy View Post
    The driver is set to the mailbox tray. Everything else that is printed goes to the mailbox. Acrobat is the only program that sends to the copier default.
    ok set Adobe to always use the tray you want.

    what version of Adobe?

  7. #7
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Select Print as Image in the Advanced Print Setup dialog box.
    Disable Enhanced Security in the Acrobat preferences; it's in the Security (Enhanced) category.
    Make sure that Acrobat is up-to-date by choosing Help > Check for Updates.

  8. #8
    Senior Tech 100+ Posts
    Kyocera 6003i, Adobe acrobat printing to mailbox.

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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    I would bet a dollar it's an Adobe setting, they are perfectly happy to override anything else on the way. I had a customer whose prints were coming out oversized (running through the margins) and once I realized it was only happening in Adobe it took me like 15m of digging around settings to find it. Granted mailbox selection is a bit different, good luck.

  9. #9
    Junior Member Jeremy's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by Phil B. View Post
    ok set Adobe to always use the tray you want.

    what version of Adobe?
    That's the problem. No matter what tray I select, Adobe will print to tray A. Totally defeats the purpose of the mailbox.

  10. #10
    Junior Member Jeremy's Avatar
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    Re: Kyocera 6003i, Adobe acrobat printing to mailbox.

    Quote Originally Posted by bsm2 View Post
    Select Print as Image in the Advanced Print Setup dialog box.
    Disable Enhanced Security in the Acrobat preferences; it's in the Security (Enhanced) category.
    Make sure that Acrobat is up-to-date by choosing Help > Check for Updates.
    This is going on the short list of things to try. Thanks!

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