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  1. #1
    Senior Tech 100+ Posts
    5002i incoming fax tray switching..


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    5002i incoming fax tray switching..

    Tray 1 and 2 both normal Letter ... incoming faxes over the weekend uses all tray 1 paper.. and doesnt ATS to tray 2... (but does ATS for a copy or print job)...

    customer is hurt and offended

  2. #2
    Senior Tech 100+ Posts
    5002i incoming fax tray switching..


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    Re: 5002i incoming fax tray switching..

    Quote Originally Posted by bronco31 View Post
    Tray 1 and 2 both normal Letter ... incoming faxes over the weekend uses all tray 1 paper.. and doesnt ATS to tray 2... (but does ATS for a copy or print job)...

    customer is hurt and offended
    Check to make sure both trays are set to auto paper size. Kyoceras will not use a tray for fax reception if it has been manually set to a size.

  3. #3
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: 5002i incoming fax tray switching..

    You can always set fax to scan to email or folder

  4. #4
    Master Of The Obvious 10,000+ Posts
    5002i incoming fax tray switching..

    blackcat4866's Avatar
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    Re: 5002i incoming fax tray switching..

    My first inclination was the Auto size detection ... but the newer Kyoceras allow you to "group" paper trays that you want to auto paper switch. You can find it in the Command Center.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Senior Tech 100+ Posts
    5002i incoming fax tray switching..


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    Re: 5002i incoming fax tray switching..

    will double check APS enabled Tray 1 and 2.. and Group cassettes thru web portal.. thanks all

    (so much of our job is tuning)

  6. #6
    Trusted Tech 50+ Posts masterchill's Avatar
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    Re: 5002i incoming fax tray switching..

    I think they have to be the same orientation in order for the fax to use both cassettes.

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