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  1. #11
    Service Manager 10,000+ Posts
    White lines @ magenda 3551ci

    BillyCarpenter's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by blackcat4866 View Post
    I'm going with developing. Its unmistakable. =^..^=

    That's what I was thinking. Sounds like you've seen this before?

  2. #12
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: White lines @ magenda 3551ci

    How long these magenta drums are supposed to last? 250k is damn good counter in my KM world.
    At the ends your testprint has diagonal voids which is distinctive for developer depletion but I would swap M drum unit with another first if possible then you will know for sure.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #13
    Service Manager 10,000+ Posts
    White lines @ magenda 3551ci

    BillyCarpenter's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by tsbservice View Post
    How long these magenta drums are supposed to last? 250k is damn good counter in my KM world.
    At the ends your testprint has diagonal voids which is distinctive for developer depletion but I would swap M drum unit with another first if possible then you will know for sure.

    600k. Although, from by limited experience I haven't seen them make it to that. I've seem 'em make 450k.I'm talking about the DV units.


    The drums are also rated at 600k. From what I read on here the drums usually are good for 600k or close to it.

  4. #14
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by BillyCarpenter View Post
    600k. Although, from by limited experience I haven't seen them make it to that. I've seem 'em make 450k.I'm talking about the DV units.
    From my general experience developer units can fail anywhere between 10-100% of their stated life(depending on many circumstances). Same for drums but usually their stated life is 2-3-4 times less.
    So at 250k your drum(cylinder) may need replacement too due to OPC layer worn and fatigued.

    P.S.
    Please don't take my words for granted in your particular problem as Kyo isn't the brand I'm working on in normal circumstances.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #15
    Service Manager 10,000+ Posts
    White lines @ magenda 3551ci

    BillyCarpenter's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by tsbservice View Post
    From my general experience developer units can fail anywhere between 10-100% of their stated life(depending on many circumstances). Same for drums but usually their stated life is 2-3-4 times less.
    So at 250k your drum(cylinder) may need replacement too due to OPC layer worn and fatigued.

    P.S.
    Please don't take my words for granted in your particular problem as Kyo isn't the brand I'm working on in normal circumstances.

    I always pay attention to your advice, tsb. You've helped me out a lot in the past. Thanks.

  6. #16
    Master Of The Obvious 10,000+ Posts
    White lines @ magenda 3551ci

    blackcat4866's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by BillyCarpenter View Post
    That's what I was thinking. Sounds like you've seen this before?
    Yes. If a developer refresh doesn't clear it up, then the magenta developer.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #17
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by BillyCarpenter View Post
    I always pay attention to your advice, tsb. You've helped me out a lot in the past. Thanks.
    Hmm I'm kinda out of my comfort zone talking about things I don't know in debts. So you cannot replace 2 color drum units easily - to exclude whole drum unit? BTW, 600k drums really...I don't doubt it but how you Kyocera guys make it out of contract machines? I mean every client should buy the machine and say Goodbye to the service for ages. In example KM C364 color drum units have like 20% of your drums stated life.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #18
    Master Of The Obvious 10,000+ Posts
    White lines @ magenda 3551ci

    blackcat4866's Avatar
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    Re: White lines @ magenda 3551ci

    The biggest undocumented service contract expense, as far as I'm concerned, is the endless stream of enduser resolvable calls, that they make no attempt to resolve "because we have a service agreement".

    Dirty slit glass
    Poorly loaded paper
    Incorrect print driver settings
    Incorrectly loaded toner
    On & on ...

    All resolvable if anybody tried.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #19
    Senior Tech 250+ Posts
    White lines @ magenda 3551ci

    Samanator's Avatar
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    Re: White lines @ magenda 3551ci

    Well, I have been proudly wrong before.

    Just ask any of my exes.

  10. #20
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: White lines @ magenda 3551ci

    Quote Originally Posted by blackcat4866 View Post
    The biggest undocumented service contract expense, as far as I'm concerned, is the endless stream of enduser resolvable calls, that they make no attempt to resolve "because we have a service agreement".

    Dirty slit glass
    Poorly loaded paper
    Incorrect print driver settings
    Incorrectly loaded toner
    On & on ...

    All resolvable if anybody tried.
    =^..^=
    Agree. Been there done that. Plus we do it remotely for them just to save our travel time plus many hours of talking with clients on phone trying to explain how to change toner, paper format, etc.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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