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  1. #1
    Senior Tech 100+ Posts
    Kyocera 8001i "The Power Cable is Unlplugged" msg


    Join Date
    Aug 2010
    Location
    minneapolis, MN
    Posts
    246
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    Kyocera 8001i "The Power Cable is Unlplugged" msg

    Customer keeps getting an error on the screen that says "The Power Cable is Unplugged" and also says to power off, check the cable, and power back on.

    This machine only has the one power cable that is hard wired to the machine, unlike the 8000i that has two.

    There is an adapter being used on the power plug to allow the 20amp plug to fit in a 15amp outlet (but they have had it this way for over a year)

    The error can usually be reset by turning the machine off and will come back intermittently when printing or during warm up.

    I am going to try firmware today, but I suspect either the fuser or power supply

    Let me know if anyone has came across this issue.

    Thanks,
    MNTECH

  2. #2
    Field Supervisor 500+ Posts ntbann's Avatar
    Join Date
    Jan 2012
    Location
    Port Huron
    Posts
    577
    Rep Power
    34

    Re: Kyocera 8001i "The Power Cable is Unlplugged" msg

    I would make the customer put in 20amp.

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