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  1. #11
    Service Manager 5,000+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by BillyCarpenter View Post
    I believe the machine has the latest firmware installed but I will double check. Have you seen firmware cause this problem?

    Not on this model but its always worth a try, takes 5 mins & costs nothing.


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  2. #12
    Owner/Service Manager 1,000+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by darry1322 View Post
    Out of left field here but....I've ran across this a couple of times.

    If the side transport door was opened while the toner message is displayed and then closed but not quite completely closed, the toner message will not clear after replacing the toner.

    Customer opens the side door and closes it by pushing it on the front top and rear top is still slightly open. Then changes toner.

    The machine doesn't show a door open message because the toner message hasn't been cleared and the toner message doesn't clear because the side door is "open".

    Worth checking.
    Have had the same issue a couple of times as well.
    Hope that helps !
    -Tony


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  3. #13
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by darry1322 View Post
    Out of left field here but....I've ran across this a couple of times.

    If the side transport door was opened while the toner message is displayed and then closed but not quite completely closed, the toner message will not clear after replacing the toner.

    Customer opens the side door and closes it by pushing it on the front top and rear top is still slightly open. Then changes toner.

    The machine doesn't show a door open message because the toner message hasn't been cleared and the toner message doesn't clear because the side door is "open".

    Worth checking.
    Had it on Konica as well. Very frustrating made me mad for a minute or two.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #14
    Master Of The Obvious 10,000+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by darry1322 View Post
    Out of left field here but....I've ran across this a couple of times.

    If the side transport door was opened while the toner message is displayed and then closed but not quite completely closed, the toner message will not clear after replacing the toner.

    Customer opens the side door and closes it by pushing it on the front top and rear top is still slightly open. Then changes toner.

    The machine doesn't show a door open message because the toner message hasn't been cleared and the toner message doesn't clear because the side door is "open".

    Worth checking.
    Maybe similar ... I've had jams that would not clear for this reason. When I got to the right door it cleared ... even though there was no paper. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #15
    Service Manager 2,500+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    I just got back from the machine and it wasn't the the side door that was open..it was the small door at the top of the copier that wasn't closed good. I'm talking about the door at the switchback unit for the finisher. Like someone else said, the machine wasn't showing the door was open because it was showing black toner was empty and the machine couldn't clear that toner empty condition because the door was open.

    It really pisses me off at myself for not figuring it out sooner. I'll know better next time.

  6. #16
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: TaskAlfa 3551ci - "black toner empty"


  7. #17
    Master Of The Obvious 10,000+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    You won't have to repeat that one. When you have to think that hard on a fix, it sticks. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #18
    Senior Tech 250+ Posts
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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by BillyCarpenter View Post
    I just got back from the machine and it wasn't the the side door that was open..it was the small door at the top of the copier that wasn't closed good. I'm talking about the door at the switchback unit for the finisher. Like someone else said, the machine wasn't showing the door was open because it was showing black toner was empty and the machine couldn't clear that toner empty condition because the door was open.

    It really pisses me off at myself for not figuring it out sooner. I'll know better next time.
    Wow thats a good one. You would think the open cover message would be first then toner second??? I think that needs to be fixed in firmware surely.

    Is there anyway to see the open cover message on the screen behind the toner message?

  9. #19
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: TaskAlfa 3551ci - "black toner empty"

    Quote Originally Posted by fishleg View Post
    Wow thats a good one. You would think the open cover message would be first then toner second??? I think that needs to be fixed in firmware surely.

    Is there anyway to see the open cover message on the screen behind the toner message?
    Not sure but maybe there's another screens of animation showing this.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #20
    Service Manager 2,500+ Posts
    TaskAlfa 3551ci - "black toner empty"

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    Re: TaskAlfa 3551ci - "black toner empty"

    I meant to follow up on this post.


    So, I recreated the toner empty (with door open) scenario here at the office.

    I noticed that at the very bottom of the LCD screen, in very small letters, it says "main unit open".

    I swear that I didn't see it on the customer's machine. But I must admit that it would be easy to miss.


    The important thing here is that no one makes fun of me. This problem already made me feel like an idiot.


    PS - It doesn't make any difference what door is ajar, the screen still says: MAIN UNIT OPEN.

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