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  1. #1
    Trusted Tech 50+ Posts
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    Where do you find older firmware on the new website?

    I've looked everywhere and can't locate firmware for older machines anywhere on this redesigned site. I contacted Kyocera but not expecting any response from them. I was specifically looking for 2552ci but noticed they only have newer models to choose from in the drop down menu.

    Sent from my SM-N986U using Tapatalk

  2. #2
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: Where do you find older firmware on the new website?

    Log in and go to Support and Select Download Center and search for that model. I found it.

  3. #3
    Senior Tech 100+ Posts progoffice's Avatar
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    Re: Where do you find older firmware on the new website?

    I was just thinking the same thing. The new website is garbage, or at least not ready for prime time. They sent an email listing a readme file about a reset firmware for the 306ci/356ci. I was interested in learning more but now these links go nowhere. What used to be copystarcentral.com is now mycopystar.copystar.com. It looks more like a public site rather than a dealer site.

  4. #4
    Service Manager 5,000+ Posts
    Where do you find older firmware on the new website?

    copier tech's Avatar
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    Re: Where do you find older firmware on the new website?

    Quote Originally Posted by Necrocannibal View Post
    I've looked everywhere and can't locate firmware for older machines anywhere on this redesigned site. I contacted Kyocera but not expecting any response from them. I was specifically looking for 2552ci but noticed they only have newer models to choose from in the drop down menu.

    Sent from my SM-N986U using Tapatalk

    Happy to help with any specific firmware version should you need it.

    Printer & Copier Firmware - www.printerfirmware.co.uk

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Where do you find older firmware on the new website?

    Quote Originally Posted by copier tech View Post

    Happy to help with any specific firmware version should you need it.

    Printer & Copier Firmware - www.printerfirmware.co.uk

    You're getting quite rousing this time, aren't you
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Trusted Tech 50+ Posts
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    Re: Where do you find older firmware on the new website?

    Quote Originally Posted by copier tech View Post

    Happy to help with any specific firmware version should you need it.

    Printer & Copier Firmware - www.printerfirmware.co.uk

    I appreciate it but we got the problem taken care of. Kyocera actually contacted me back and said the website is under construction and they haven't uploaded everything to it yet but will be completed soon.

    Sent from my SM-N986U using Tapatalk

  7. #7
    Senior Tech 250+ Posts ntbann's Avatar
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    Re: Where do you find older firmware on the new website?

    I just looked and TA2552ci is on the new site.

  8. #8
    Trusted Tech 50+ Posts
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    Re: Where do you find older firmware on the new website?

    Quote Originally Posted by ntbann View Post
    I just looked and TA2552ci is on the new site.
    They must-have put it up in the last day or two, it wasn't there when I looked.

    Sent from my SM-N986U using Tapatalk

  9. #9
    Senior Tech 100+ Posts
    Where do you find older firmware on the new website?

    Samanator's Avatar
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    Re: Where do you find older firmware on the new website?

    I agree that the new site is garbage. There are also notable differences between the Copystar site and the Kyocera site. Many things are still not on the Copystar site. And I work for a Copystar dealer.

    I was told that if I go to kyoceradocumentsolutions.us, I could log on with my Copystar credentials. It works and I can find things that are not yet on the Copystar site.

    Maybe that will help.

  10. #10
    Master Of The Obvious 10,000+ Posts
    Where do you find older firmware on the new website?

    blackcat4866's Avatar
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    Re: Where do you find older firmware on the new website?

    Unlike other manufacturers, Kyocera takes down any out of date firmware versions. That's why I still have dozens of versions out of date firmware. Once the new firmware comes out, the old disappears forever. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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