307ci Printing Random characters

**copier tech** · 09-17-2021

Originally Posted by Blizzoo

On my installs I always ask for new IP address for the new printer and avoid using the old printer IP. Keeps things simple and less problems.

I use DHCP to pull the network details then set the IP static.

**tmaged** · 09-17-2021

Originally Posted by copier tech

I use DHCP to pull the network details then set the IP static.

You really shouldn't do this unless there is a competant network guy onsite to create a reservation. If there was, they would probably give you an address.
It should be set outside the DHCP scope so no other device could possibly get this address assigned.

**copier tech** · 09-17-2021

Originally Posted by tmaged

You really shouldn't do this unless there is a competant network guy onsite to create a reservation. If there was, they would probably give you an address.
It should be set outside the DHCP scope so no other device could possibly get this address assigned.

Well if all computers/laptops/ipads etc are all on DHCP, as they are by default, setting a printer as a static IP won’t cause an issue & since printers must have an address that doesn’t change this is how I set my clients up.

**guitar9199** · 09-20-2021

Originally Posted by copier tech

I would expect this to happen if you installed the Ricoh in place of the Kyocera & used the same IP address.

The Ricoh was using the same IP address, but I installed the correct Ricoh drivers.

**Samanator** · 09-20-2021

Originally Posted by guitar9199

The Ricoh was using the same IP address, but I installed the correct Ricoh drivers.

Yikes! So let me get this straight.

You installed the Kyocera machine using the same IP address as the old Ricoh machine and then used the Ricoh driver to print to the Kyocera.

Is that correct or did I misunderstand?

**tsbservice** · 09-20-2021

Originally Posted by Samanator

Yikes! So let me get this straight.

You installed the Kyocera machine using the same IP address as the old Ricoh machine and then used the Ricoh driver to print to the Kyocera.

Is that correct or did I misunderstand?

I think he meant 'correct Kyocera drivers' ...so take a breath 😅
Anyway back on topic using old printer IP address is not recommended due to many reasons and one of them is exactly this problem.

**Blizzoo** · 09-20-2021

Someone or a couple have the wrong driver. Maybe avoid having printer TCP/IP ports duplicates like ex 192.168.0.100_1, _2 etc. Check each PC for driver list in Print Management - delete unwanted and check printer IP ports if duplicate and delete, create new and fresh driver. I would start from here