Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 23
  1. #11
    Owner/Service Manager 1,000+ Posts
    Scan error type: other

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: Scan error type: other

    We received a few calls today. 4803 is the error and it is intermittent. Does anyone know which models only support TLS 1.0 ?
    I know the 0 series does. I contacted the hotline to see if they have any kind of list, which would be helpful. I'd like to make some instructions
    for our techs, but it's kind of hard when you don't know what all models are afftected.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  2. #12
    Junior Member
    Join Date
    Oct 2021
    Location
    West of Idaho
    Posts
    3
    Rep Power
    0

    Re: Scan error type: other

    Quote Originally Posted by tmaged View Post
    We received a few calls today. 4803 is the error and it is intermittent. Does anyone know which models only support TLS 1.0 ?
    I know the 0 series does. I contacted the hotline to see if they have any kind of list, which would be helpful. I'd like to make some instructions
    for our techs, but it's kind of hard when you don't know what all models are affected.
    I will say that I'm having the issue too.

    Sadly, it happened just about the time I've upgraded our switches/re-ran ethernet *Upgraded from Cat 3 to 6* for the office. Everyone thinks it's because I did that. We utilize a TASKalfa 4501i in our office.

    I've tried using all different versions of TLS available with my current software version. Still to no avail...

    Very Frustrating. I'm looking for another email provider just for the printer and haven't found one yet that will work properly. Any suggestions?

    Attached is my settings

    My Firmware Ver:

    System : 2N9_2000.004.505
    Engine : 2N7_1000.004.002
    Panel : 2N4_7000.004.501
    Scanner : 2N4_1200.003.001
    FAX : 3N6_5100.B06.001
    Attached Images Attached Images

  3. #13
    Senior Tech 250+ Posts PrintWhisperer's Avatar
    Join Date
    Feb 2018
    Location
    Wild West
    Posts
    433
    Rep Power
    29

    Re: Scan error type: other

    Quote Originally Posted by kilgan View Post
    I will say that I'm having the issue too.

    ....We utilize a TASKalfa 4501i in our office.

    I've tried using all different versions of TLS available with my current software version. Still to no avail...
    OP was for an intermittent problem of unknown code and this thread has been sorta hijacked to the 4803 error but...

    Thanks for posting the settings page for a '1' series so we can confirm at least it has TLS1.2

    Try also disabling SHA1, ARCFOUR, and 3DES.

    As previously noted ensure user (for SMTP auth) has 'SMTP send admin rights'

  4. #14
    certified scrub 500+ Posts
    Scan error type: other

    jmaister's Avatar
    Join Date
    Aug 2010
    Location
    somewhere i prefer not to share
    Posts
    754
    Rep Power
    41

    Re: Scan error type: other

    Quote Originally Posted by PrintWhisperer View Post
    OP was for an intermittent problem of unknown code and this thread has been sorta hijacked to the 4803 error but...

    Thanks for posting the settings page for a '1' series so we can confirm at least it has TLS1.2

    Try also disabling SHA1, ARCFOUR, and 3DES.

    As previously noted ensure user (for SMTP auth) has 'SMTP send admin rights'
    Hijack away. I was thinking along TLS as well.

    Now sitting in front of a 4550ci having the same issue.
    Idling colour developers are not healthy developers.

  5. #15
    Master Of The Obvious 10,000+ Posts
    Scan error type: other

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,442
    Rep Power
    462

    Re: Scan error type: other

    We've got ONE KM-6052ci giving these 4803 scan to email errors ... among 16 others on the same network that do not have the errors.

    The settings and firmware are entirely identical. The local IT intends on running a new drop and switching network ports. He hasn't tried it yet. As you might suspect, the errors are on about 1/2 of the scans, and it has absolutely nothing to do with the size of the document or the original scan settings.

    If nobody has said so yet, the 4803 errors are failure to corroborate the SSL certificate on the customers server. =^..^=
    Last edited by blackcat4866; 10-28-2021 at 12:16 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #16
    Owner/Service Manager 1,000+ Posts
    Scan error type: other

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: Scan error type: other

    I don't really understand how it can be intermitent, but it is. As a side note, we have an account set up with Rackspace, for older machines that don't support encrypted email. I just figured out today, that you can also use SSL/TLS on port 465 and it works as well. This is handy for 0 series era machines that won't do TLS 1.1
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  7. #17
    certified scrub 500+ Posts
    Scan error type: other

    jmaister's Avatar
    Join Date
    Aug 2010
    Location
    somewhere i prefer not to share
    Posts
    754
    Rep Power
    41

    Re: Scan error type: other

    Quote Originally Posted by tmaged View Post
    I don't really understand how it can be intermitent, but it is. As a side note, we have an account set up with Rackspace, for older machines that don't support encrypted email. I just figured out today, that you can also use SSL/TLS on port 465 and it works as well. This is handy for 0 series era machines that won't do TLS 1.1
    Tried 465 and ssl right after, but it Just hangs, and then got a "error type : connect"

    So far machines encountered this: 5500i/4500i/4550ci

    Can others confirm theirs?
    Last edited by jmaister; 10-28-2021 at 01:05 AM.
    Idling colour developers are not healthy developers.

  8. #18
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
    Join Date
    Jul 2008
    Location
    Toowoomba,QLD
    Posts
    1,662
    Rep Power
    63

    Re: Scan error type: other

    For the 4803 issue:
    "Make sure TLS 1.2 and SHA2 are enabled.
    Client side settings: TLS 1.2 enabled.
    Hash settings: Make sure all SHA2 settings are enable."
    This was from another poster.
    Changing the HASH settings and raising the security level to "Very High" does work as I've been to two 2552 and got them back scanning again.
    The cause was the latest Windows Update raising the security requirements for Office 365 scanning.



  9. #19
    Owner/Service Manager 1,000+ Posts
    Scan error type: other

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: Scan error type: other

    Quote Originally Posted by jmaister View Post
    Tried 465 and ssl right after, but it Just hangs, and then got a "error type : connect"

    So far machines encountered this: 5500i/4500i/4550ci

    Can others confirm theirs?
    Just to be clear, my settings are not for Office365. We pay monthly for an email account hosted with Rackspace. This SMTP server is where I was able to use SSL/TLS on port 465.
    I tried different combinations of ports & encryptions with O365, but couldn't get anything else to work.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  10. #20
    Field Supervisor 500+ Posts
    Scan error type: other


    Join Date
    Oct 2010
    Posts
    815
    Rep Power
    45

    Re: Scan error type: other

    Quote Originally Posted by tmaged View Post
    I don't really understand how it can be intermitent, but it is. As a side note, we have an account set up with Rackspace, for older machines that don't support encrypted email. I just figured out today, that you can also use SSL/TLS on port 465 and it works as well. This is handy for 0 series era machines that won't do TLS 1.1

    One of our guys found a document yesterday that explained Office365 is phasing this in. For now it only rejects a percentage of the connections. That's why it's intermittent. Kind of threw me at first.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here