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  1. #1
    certified scrub 500+ Posts
    Scan error type: other

    jmaister's Avatar
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    Scan error type: other

    Hello Gents.

    I think I saw another thread here somewhere... Couldn't find it again.


    Its scan to email, most of the time works, intermittently doesn't.

    Print out says "other", not server/setting/connect..

    Ta4500i, latest firmware, timeout 60seconds,officr365 with 587 and starttls

    Could this be a latency issue? First time I have seen this.
    Idling colour developers are not healthy developers.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Scan error type: other

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    Re: Scan error type: other

    It would help to have the code, but that could be tricky if it's intermittent. You'll have to catch it in the act. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 100+ Posts PrintWhisperer's Avatar
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    Re: Scan error type: other

    Yes, get us the code. If it's 3102 then we should talk.

    Also note if the error occurs during heavy usage scanning with several single or small scanning jobs back-to-back.

  4. #4
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    Scan error type: other

    tmaged's Avatar
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    Re: Scan error type: other

    I would ping the mail server, then enter that IP address in the SMTP hostname field, to eliminate DNS as the possible issue. It's really the only item that could cause intermittent scan errors. And as the others mentioned, the error code is imperative to troubleshoot with. On the new machines, they finally got smart and have it print on the error pages. Previous models, you had to see it happen.
    Hope that helps !
    -Tony


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  5. #5
    Service Manager 1,000+ Posts
    Scan error type: other

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    Re: Scan error type: other

    Is the TA-4500i TLS 1.2 or higher compliant?

  6. #6
    Senior Tech 100+ Posts PrintWhisperer's Avatar
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    Re: Scan error type: other

    Quote Originally Posted by copiertec View Post
    Is the TA-4500i TLS 1.2 or higher compliant?
    Higher, no. TLS 1.3 will only be seen in the '4' series and beyond.

    TLS 1.2 is supported, but there have been updates to elements (i.e. ciphers) within the TLS 1.2 spec and many new RFC's which the older framework may not comply with.

  7. #7
    Service Manager 1,000+ Posts
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    Re: Scan error type: other

    Quote Originally Posted by tmaged View Post
    I would ping the mail server, then enter that IP address in the SMTP hostname field, to eliminate DNS as the possible issue. It's really the only item that could cause intermittent scan errors. And as the others mentioned, the error code is imperative to troubleshoot with. On the new machines, they finally got smart and have it print on the error pages. Previous models, you had to see it happen.
    +1. When in doubt always use IP instead of hostname.

  8. #8
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    Scan error type: other

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    Re: Scan error type: other

    Hi,
    Nothing to do with a device itself. Almost...
    Lots of complaints over the last two weeks from customers who use O365. The most common complaint is: "every sixth or seventh scan job fails, wtf?".
    My best guess is that MS continues to roll out changes that were delayed (and rollbacked in some places) due to Corona stuff. It should have been enforced a year ago (2020 Oct 15).


    MS about this: Preparing for TLS 1.2 in Office 365 and Office 365 GCC - Microsoft 365 Compliance | Microsoft Docs
    Make sure device supports strong ciphers: Preparing for TLS 1.2 in Office 365 and Office 365 GCC - Microsoft 365 Compliance | Microsoft Docs


    A word about TLS 1.2 on the device. If your device does supports TLS 1.2, this does not necessarily mean it uses it for communication by default. You can try to disable older TLS 1.0, 1.1 and leave only TLS 1.2.

  9. #9
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    Re: Scan error type: other

    Been dealing with this problem past week. All of our 00-series TA's that were previously using O365 are now incapable. I posted in the Connectivity thread about this. It seems MS deprecated TLS 1.0 and 1.1 last weekend. At least for plenty of my clients. Disable those protocols and SMTP starts working again on most machines, but all of the TA-xx00 and TA-xx50 machines won't work with O365, and need alternative SMTP.

  10. #10
    Senior Tech 250+ Posts Ropariva's Avatar
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    Re: Scan error type: other

    Office 365 now requires TLS 1.1. Seems they are updating security on all their mail servers?
    We have had many calls re this over the last two weeks. Mostly on 52/53 series machines where TLS 1.1 wasn’t ticked.

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