Taskalpha 6053ci toner doors

[ChrisG]

Have several of these machines in the field now but first time seeing this. The yellow toner refuses to open even when the machine is saying it's out of yellow toner. We manually released it and added the toner which made the machine happy. The other odd circumstance is all 3 of the other toner doors open whenever you open the toner access door even though none are showing that they need changed? I didn't see anything on the bulletins from KDA or have any luck on the various Google searches.

If anyone has run into this before we start chasing boards, sensors, etc etc your help would be appreciated.

Thanks
Chris
TJL Copy

[BBM]

SIM. 159 gives you options on when the toner doors will open

[tmaged]

Besides the sim, check that the release lever is back in the lock position and not stuck in the open position. I've seen that happen before.

[blackcat4866]

Another consideration: If you get an error message, especially an enduser resettable one like C1020, the toner doors all pop open during an error condition. I've had to tell customers that you do not necessarily have to change the toner cartridge if it's not asking for it, but the toner door pops open. =^..^=