Thanks: 
Likes: ExperienceOriginally Posted by bsm2
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Experience
Experience
You still haven't explained my problem. It had to do with the paper type, not size. Draw on your vast pool of knowledge and explain it.
Growth is found only in adversity.
If you had looked at the error message the first time the customer would not have been inconvenienced
by a Tech not knowing how the machine works.
Reading Required
It doesn't get any easier than working on KYOCERA
Paper size or type can produce an error.
I prefer not to sling mud in this forum so I'm gonna bow out.
Growth is found only in adversity.
It happens. Enduser change settings of paper type and it works exactly as they changed paper size - machine will be fooled. Worst cases with Admin agreement I had to lock enduser right to change paper size and type.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Fax is defaulted to print onto Plain paper type. You CAN change the media type for facsimilie to Bond, or anything else you like.
Like any print job, you must MATCH both paper size AND units, and media type.
It's a mismatch if:
the paper size doesn't match
the measurement units don't match (metric/inch)
the media type does not match.
The difference between printing and facsimile, is that printing can auto select a tray hard set to LTR, but a fax cannot.
Now don't forget to check: One or more of your endusers has defaulted his/her print driver(s) to Bond media type. Tomorrow (or this afternoon) they'll call to bitch that they can't print anymore. The message will be "Load LTR Bond to the multipurpose tray."
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
It sounds simple after you put it that way, but it wasn't so simple when I was trying to figure it out this morning. Thanks, man.
Growth is found only in adversity.
After blackcat explained exactly how it works, I think you're right, tsb. The customer must have been jacking around with the paper settings. That's the only logical explanation.
Growth is found only in adversity.
Funny story:
A decade ago we placed 60 or 70 bizhub 950's in a school district. Basically they were good machines, but the folks that wrote the print driver screwed us.
When you looked at your print driver preferences, and selected paper size, the first size at the top of the list is 8 1/2" x 11" W. That list runs down off of the screen. Somewhere into the second screen at the very bottom of the list you see "US LETTER". A lot of our endusers thought: " ... I don't see Letter, but here is 8 1/2" x 11" (W). That's the same thing!"
Well, it's not the same thing. 8 1/2" x 11" W is 286mm x 223mm, or 7mm larger in both dimensions: not a paper size match. So somebody figures out: "Hey! I can just fix the tray size on the machine! Here it is, 8 1/2" x 11" W!"
Now the other 200 users (of 201) cannot get a paper size match, but that one person CAN print. And the difference in size is not enough to jam the machine.
To me, that meant that on EVERY service call on all 60 or 70 machines, I had to examine what media was in the tray, and set it to the correct size, on (5) trays. Guaranteed, two or more were set to a wide paper size.
... and all because the American print driver listed the single most common US size dead last, off the screen. =^..^=
Last edited by blackcat4866; 11-29-2021 at 11:17 PM.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
That's not a funny story. That's a f'n nightmare, bro.
Growth is found only in adversity.
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