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  1. #1
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    Kyocera M5526cdn problem with printing

    Hi guys,

    Greetings from Greece.
    I have a problem with my Kyocera M5526 printing quality.

    When you make photocopies, the quality is fine, but when you print from Pc (or printer usb)the quality is bad,as if there is an underlining behind the text and photographs.
    If you print plain text the quality is fine.

    I attach a photgraph in order to be better understood.
    IMG 20211129 140501 01 — Postimages

    The printer has around 7000prints (several of them on coated paper), and the problem appeared just three days, after warranty expiration.
    I contacted our local Kyocera distributor and he proposed to update drivers and also to make a drum refresh from printer menu. Nothing changed. (I also checked the maschine in different pc, new genuine toner, new usb cable).

    I would appreciate your opinion.
    I am not a professional just a user.
    Thank you

  2. #2
    Master Of The Obvious 10,000+ Posts
    Kyocera M5526cdn problem with printing

    blackcat4866's Avatar
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    Re: Kyocera M5526cdn problem with printing

    What application are you using to open the document?
    Is this the only document affected?
    What print setting have you selected?
    What print emulation are you using?

    I would suspect that the problem is the single electronic document in your sample. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Kyocera M5526cdn problem with printing

    First of all, thank you very much for your reply.

    All kind of documents have the same problem. jpeg files, pdf, docx, psd files and every type i tried.
    No this problem appears with every single document i try to print, apart from those with simple text. I also printed colored filled shapes from powerpoint (yellow-cyan- magenta-black) which all printed fine.
    Print settings is full color /plain paper.
    I think print emulation is PCL6 (no any changes made since the first setup).

  4. #4
    Master Of The Obvious 10,000+ Posts
    Kyocera M5526cdn problem with printing

    blackcat4866's Avatar
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    Re: Kyocera M5526cdn problem with printing

    What print quality setting is selected in the driver?
    Is it the Kyocera KX driver?
    Can I see these?:
    Attached Files Attached Files
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: Kyocera M5526cdn problem with printing

    Yes Kyocera Kx driver. For the settings i will check.
    I will make the prints tomorrow morning (Athens time) as the printer is at my office and get back to post the results.

    Thank you again

  6. #6
    Master Of The Obvious 10,000+ Posts
    Kyocera M5526cdn problem with printing

    blackcat4866's Avatar
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    Re: Kyocera M5526cdn problem with printing

    You may benefit from a cleaning and color calibration. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 5,000+ Posts
    Kyocera M5526cdn problem with printing

    copier tech's Avatar
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    Re: Kyocera M5526cdn problem with printing

    Quote Originally Posted by Tsakirtas View Post
    Hi guys,

    Greetings from Greece.
    I have a problem with my Kyocera M5526 printing quality.

    When you make photocopies, the quality is fine, but when you print from Pc (or printer usb)the quality is bad,as if there is an underlining behind the text and photographs.
    If you print plain text the quality is fine.

    I attach a photgraph in order to be better understood.
    IMG 20211129 140501 01 ó Postimages

    The printer has around 7000prints (several of them on coated paper), and the problem appeared just three days, after warranty expiration.
    I contacted our local Kyocera distributor and he proposed to update drivers and also to make a drum refresh from printer menu. Nothing changed. (I also checked the maschine in different pc, new genuine toner, new usb cable).

    I would appreciate your opinion.
    I am not a professional just a user.
    Thank you

    I would start by updating your current driver & trying another type.

    Also update the firmware.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Senior Tech dantab1980's Avatar
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    Re: Kyocera M5526cdn problem with printing

    Try the following under Maintenance settings in User Settings:
    1: Drum Refresh
    2: DV Refresh
    3: Laser Scanner cleaner
    4: Calibration
    5: Color Regeistration (auto)
    6: Tone Curve Adjustment

    Do in this order.

    Quote Originally Posted by Tsakirtas View Post
    Hi guys,

    Greetings from Greece.
    I have a problem with my Kyocera M5526 printing quality.

    When you make photocopies, the quality is fine, but when you print from Pc (or printer usb)the quality is bad,as if there is an underlining behind the text and photographs.
    If you print plain text the quality is fine.

    I attach a photgraph in order to be better understood.
    IMG 20211129 140501 01 ó Postimages

    The printer has around 7000prints (several of them on coated paper), and the problem appeared just three days, after warranty expiration.
    I contacted our local Kyocera distributor and he proposed to update drivers and also to make a drum refresh from printer menu. Nothing changed. (I also checked the maschine in different pc, new genuine toner, new usb cable).

    I would appreciate your opinion.
    I am not a professional just a user.
    Thank you

  9. #9
    Senior Tech 250+ Posts Ropariva's Avatar
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    Re: Kyocera M5526cdn problem with printing

    Looks like calibration is way off. Your machine is printing artefacts, basically background that exists in the image but you canít normally see it. Usually only happens with low res jpgs.
    You have no tone curve on this model.
    Through the system menu , adjustment/maintenance run calibration then colour registration (auto)

  10. #10
    Technician
    Kyocera M5526cdn problem with printing


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    Re: Kyocera M5526cdn problem with printing

    I agree.. You need the KX driver, I have seen some weird stuff, from quality issues on the print side to large 50 plus print jobs that will pause after 4 pages & sit there idle for minutes then print a few more & so on, sometimes a 50 page job takes hours to finish...KX driver will fix this issue too.

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