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  1. #1
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    Kyocera 3500i Document feeder failure

    We have a Kyocera 3500i that says "document feeder cannot be used due to failure". The copier does not take in the paper at all.

    Flatbed scanning works without problems.

    Is replacing the ADF unit the only solutions?

    Thanks in advance

  2. #2
    Service Manager 5,000+ Posts
    Kyocera 3500i Document feeder failure

    BillyCarpenter's Avatar
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    Re: Kyocera 3500i Document feeder failure

    Page 1-3-216 of your service manual:


    U906



    Description
    Resets the service call code for partial operation control.



    Purpose
    To be reset after partial operation is performed due to problems in the cassettes or other sections,
    and the related parts are serviced.
    Embrace the process, not the outcome.

  3. #3
    Master Of The Obvious 10,000+ Posts
    Kyocera 3500i Document feeder failure

    blackcat4866's Avatar
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    Re: Kyocera 3500i Document feeder failure

    You might take a look at the error log to see what error occurred. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: Kyocera 3500i Document feeder failure

    Quote Originally Posted by BillyCarpenter View Post
    Page 1-3-216 of your service manual:


    U906



    Description
    Resets the service call code for partial operation control.



    Purpose
    To be reset after partial operation is performed due to problems in the cassettes or other sections,
    and the related parts are serviced.
    Thanks! This worked, changing the ADF unit actually did nothing.



    Quote Originally Posted by blackcat4866 View Post
    You might take a look at the error log to see what error occurred. =^..^=
    Could you guide me to where I find said error log? I did find several status reports and the event log.

  5. #5
    Master Of The Obvious 10,000+ Posts
    Kyocera 3500i Document feeder failure

    blackcat4866's Avatar
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    Re: Kyocera 3500i Document feeder failure

    The simplest way? I've attached a .txt file. It's got the PreScribe command required to print the Error Log.

    Just change the file extension to .capt
    Copy the file to your USB2 stick.
    Insert the USB stick into the MFP or printer
    Select the file ErrorLog.capt
    Print

    It works on every Kyocera made in the last decade, especially handy on printers that have no control panel to speak of.
    I would have posted it with the .capt file extension, except the forum doesn't accept files with that extension.
    =^..^=
    Attached Files Attached Files
    Last edited by blackcat4866; 12-07-2021 at 05:54 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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