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  1. #1
    Trusted Tech 50+ Posts
    Kyocera M3540idn Jam 501


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    Kyocera M3540idn Jam 501

    Hi guys, I have a customer's machine, M3540idn, has one additional drawer...machine has just under 400K on it, had had the maint kit done at 300K... Machine will throw jam 501 error from top drawer only, it doesn't matter if you are making 1 copy or 5 copies, it mite work 2 times out of 5 and it mite jam with 1 copy, then the next time it will make 3 and jam, then it mite do 10 then jam... I replaced the feed rollers, sep roller & even tried 14" from top drawer & still same outcome. bottom drawer is great, top is the issue, by-pass tray works great ... Any help appreciated

  2. #2
    Master Of The Obvious 10,000+ Posts
    Kyocera M3540idn Jam 501

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    Re: Kyocera M3540idn Jam 501

    Is the pickup spring still there? Often that spring disappears ... especially after a roller change. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Kyocera M3540idn Jam 501

    Quote Originally Posted by blackcat4866 View Post
    Is the pickup spring still there? Often that spring disappears ... especially after a roller change. =^..^=
    M3540idn Has no spring as i remember

    Wysłane z mojego Mi 9 SE przy użyciu Tapatalka

  4. #4
    Trusted Tech 50+ Posts spw's Avatar
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    Re: Kyocera M3540idn Jam 501

    i believe the 3540 and the printer version(2100) are fixed without the spring.

    did the 501 jams happen before the kit or only after?

  5. #5
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    Kyocera M3540idn Jam 501


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    Re: Kyocera M3540idn Jam 501

    The jams just started on Friday with the customer, the maint kit was done months ago... The M3540 doesn't have a spring for the feed roller assy in the upper drawer.. The additional drawer has the spring, but not the upper standard drawer.

    I did replace the feed roller assy today and also the sep roller in the drawer, but that did not help

  6. #6
    Trusted Tech 50+ Posts spw's Avatar
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    Re: Kyocera M3540idn Jam 501

    ssounds like the clutch pack on the right side of the machine that drives feed. they usually go out around the count that you gave
    They arent too bad to put in

    its called "Parts drive feed assembly" its a pack. Has 2 clutches and a solenoid on it. Part number for the 42 ppm is 302MS94051 i believe. super easy to put in
    Last edited by spw; 05-16-2022 at 05:13 PM.

  7. #7
    Service Manager 1,000+ Posts
    Kyocera M3540idn Jam 501

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    Re: Kyocera M3540idn Jam 501

    Check the paper stopper in the cassette, see the pdf.

    SB-2LV-0052-F033_.1.pdf
    Last edited by skynet; 05-16-2022 at 07:02 PM.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  8. #8
    Senior Tech 250+ Posts Ropariva's Avatar
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    Re: Kyocera M3540idn Jam 501

    Iím with Blackcat re the spring above the feed unit They always go missing. Often the machine will work ok with the brand new rollers, but as they lose their grip months later they start to jam. 501 is a timing error out of the tray.
    Itís likely the missing spring
    Also the clutches do wear and at 400k they are on the suspect list too.
    This is from the parts list. This model should have a spring to put pressure between the pick up rollers and the paper in the tray

  9. #9
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    Kyocera M3540idn Jam 501


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    Re: Kyocera M3540idn Jam 501

    I'm not gonna argue, but there is no spring in the feed assy for the m3540, I have 2 in my shop that have under 40k on them and neither one has the spring in the feed unit, the feed assy actually fits right up against the upper metal frame that it clips in to and there is no movement from the feed assy.... If there was movement I would say to add a spring for down pressure, but no movement at all from the feed assy.

  10. #10
    Field Supervisor 500+ Posts Luther's Avatar
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    Re: Kyocera M3540idn Jam 501

    There is no spring in the 40ppm only the 50 and 60ppm both have the lift motor, agree with previous post to change the clutch pack

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