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  1. #1
    Senior Tech 1,000+ Posts kuby's Avatar
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    ECOSYS M6635cidn fax errors

    We have a M6635cidn that keeps getting U01011, U01026 and U01056 errors when faxing. It is hooked up thru a Fax Modem and the internet.
    The setting are:
    Port 1:
    Communication Control 1:
    TX start speed: 14400 bps/V17
    RX start speed: 14400 bps
    TX echo: 300
    RX echo: 75

    Port 1:
    Communication Control 2:
    ECM TX: On
    ECM RX: On
    CED FREQ.: 2100

    Port 1:
    Communication Control 3:
    DIS 4BYTE: Off
    NUM. OF CNG(F/T): 2 Time

    Port 1:
    Communication Control 4:
    V.34: On
    V.34-3429Hz: On
    DIS 2RES: Once
    RTN CHECK: 15%

    Is there something I need to check, turn Off/On ? The Fax/modem has been replaced, printer firmware is up to date, line is clear.

    Thanks






  2. #2
    Service Manager 1,000+ Posts
    ECOSYS M6635cidn fax errors

    copiertec's Avatar
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    Re: ECOSYS M6635cidn fax errors

    You say the line is clear. Did the line provider physically check the line? Did this just start happening?

  3. #3
    Senior Tech 250+ Posts
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    Re: ECOSYS M6635cidn fax errors

    Quote Originally Posted by kuby View Post
    It is hooked up thru a Fax Modem and the internet.


    The fax modem is internal to the 6635cidn.

    I need to know more about the telephone line being used...

  4. #4
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: ECOSYS M6635cidn fax errors

    It is a Spectrum Fax/Modem connected to the internet and then to the machine and faxes with a digital signal.

  5. #5
    Senior Tech 100+ Posts
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    Re: ECOSYS M6635cidn fax errors

    Try turning V34 off. You may need to reduce the TX and RX speeds lower than 14400bps.

  6. #6
    Owner/Service Manager 1,000+ Posts
    ECOSYS M6635cidn fax errors

    tmaged's Avatar
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    Re: ECOSYS M6635cidn fax errors

    Fax over VOIP.pdf
    Use this for the settings and make sure it's using a 2 wire line.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

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