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  1. #1
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    Forward Faxes in memory to email or other machine

    We have a customer that does a lot of faxes on a Kyocera M3550. The registration switch broke inside and is throwing a paper jam. They customer didn't realize this till there are about 100 faxes in jobs pending. It would be a very time consuming job to change this switch. We have other used M3550 on hand. Does someone know if these faxes, already in memory as paused print jobs, can be forwarded to an email or fax number.
    Or where are these stored on the printer. Would it be possible to swap a board on another machine to retrieve them? The customer is pretty desperate for them. I think this will push them to push measures in place to insure they are forwarded to email as well in the future.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Forward Faxes in memory to email or other machine

    blackcat4866's Avatar
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    Re: Forward Faxes in memory to email or other machine

    If fax forwarding had been enabled BEFORE the breakdown, you would already be set. Now that they are in memory, no. Printing is the only way out.

    Just out of curiosity, what if you switch the fax board from the broken machine into your working 3550? It might work. I've noticed that on Kyoceras, removing the fax option makes the fax Rx's vanish. Reinstalling the fax card makes the fax Rx's reappear. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Forward Faxes in memory to email or other machine

    might need to just glue something to what remains of the switch just to get those jobs out of the device. a paperclip, trimmed after the glue sets could work if you can reach enough to work in there...

  4. #4
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    Re: Forward Faxes in memory to email or other machine

    Quote Originally Posted by blackcat4866 View Post
    If fax forwarding had been enabled BEFORE the breakdown, you would already be set. Now that they are in memory, no. Printing is the only way out.

    Just out of curiosity, what if you switch the fax board from the broken machine into your working 3550? It might work. I've noticed that on Kyoceras, removing the fax option makes the fax Rx's vanish. Reinstalling the fax card makes the fax Rx's reappear. =^..^=
    THANK YOU so much! we were able to get our old jobs out by miving the fax board to another machine. You have an amazing amount of knowledge!

  5. #5
    Service Manager 1,000+ Posts subaro's Avatar
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    Re: Forward Faxes in memory to email or other machine

    fgf
    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  6. #6
    Master Of The Obvious 10,000+ Posts
    Forward Faxes in memory to email or other machine

    blackcat4866's Avatar
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    Re: Forward Faxes in memory to email or other machine

    Quote Originally Posted by thinkink View Post
    THANK YOU so much! we were able to get our old jobs out by moving the fax board to another machine. You have an amazing amount of knowledge!
    Congratulations on your success. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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