3551ci: Solid Black page

[Samanator]

With the 4551ci I'm working on, the customer is questioning the replacement of the machine. I have tried, first a different drum unit (problem comes back), then a different developer unit (problem comes back).

So now I have been tasked to remove and inspect the hi voltage PCB. Not an easy task as this will require gutting the machine at the customers office. We also don't have one in stock (no machine 4551ci or 5551ci to rob it from).

This will also rack up a lot of billable time just to inspect he HVPCB.

Maybe that's the strategy.

[blackcat4866]

With the 4551ci I'm working on, the customer is questioning the replacement of the machine. I have tried, first a different drum unit (problem comes back), then a different developer unit (problem comes back).

So now I have been tasked to remove and inspect the hi voltage PCB. Not an easy task as this will require gutting the machine at the customers office. We also don't have one in stock (no machine 4551ci or 5551ci to rob it from).

This will also rack up a lot of billable time just to inspect he HVPCB.

Maybe that's the strategy.

It seems pointless to me to "inspect" the HVT. So what are you going to do if you discover something? Spend two hours putting it back together so you can re-disassemble it later when you have a part?

I'm imagining that your customer wants all this labor for free ... since it's your fault that the HVT failed (*irony* of course its not your fault). I know that it's hard to learn this word, but I would be working up to a big: "no!". There's nothing to be gained by that. =^..^=

[BillyCarpenter]

With the 4551ci I'm working on, the customer is questioning the replacement of the machine. I have tried, first a different drum unit (problem comes back), then a different developer unit (problem comes back).

So now I have been tasked to remove and inspect the hi voltage PCB. Not an easy task as this will require gutting the machine at the customers office. We also don't have one in stock (no machine 4551ci or 5551ci to rob it from).

This will also rack up a lot of billable time just to inspect he HVPCB.

Maybe that's the strategy.

Yeah, it's a bit of a job pulling the HVPCB. But if you do pull it, do as KYO_OEM suggested and take some sandpaper to the contacts that mate up with the DR's and DV's. I have several of those board if you need one.

[BillyCarpenter]

It seems pointless to me to "inspect" the HVT. So what are you going to do if you discover something? Spend two hours putting it back together so you can re-disassemble it later when you have a part?

I'm imagining that your customer wants all this labor for free ... since it's your fault that the HVT failed (*irony* of course its not your fault). I know that it's hard to learn this word, but I would be working up to a big: "no!". There's nothing to be gained by that. =^..^=

Yeah, it's never optimal when the customer is making the repair decisions.