Results 1 to 7 of 7
  1. #1
    Technician
    Join Date
    May 2023
    Location
    Wexford
    Posts
    44
    Rep Power
    2

    Question Utax Triumph Adler 3206ci Bypass tray Issue

    Hello all, once again I returned here for advice. One of the nearby business recently called in about their 3206ci having issues copying portrait A4s after a curious new employee opened and closed the bypass tray. I inspected the bypass tray and it does indeed look unused, and is not damaged.

    Problem being:
    It is not possible to copy (automatically) portrait A4s from the doc feeder or platen from the 1st tray which houses A4 paper, as machine will state "check paper size" and select the bypass tray even if its closed, user has to manually select the 1st tray. Strange enough if it's loaded in portrait and you want to copy from the platen or doc feeder in portrait A4 it will still select the bypass tray which is closed

    To sum it up:
    A4 landscape on platen = Machine selects closed bypass citing "check paper size" when portrait A4 paper is loaded in tray 1
    A4 portrait on platen = Machine selects closed bypass citing "check paper size" when portrait A4 is loaded in tray 1


    As mentioned previously on my other postswe work on Minolta in the majority so each time we have an odd quest I come here looking for a possible answer. I know Minoltas will select the tray you have the specific paper loaded and do it from there not caring if paper is loaded opposite way to which you have it on the doc feeder or platen, as long as it's same size they don't care.

    Im not sure if it could be the tray closed sensor or firmware starting to age or even perhaps, those machines do it that way and the new guy was never told they do so nor was I. Either way I'm looking for possible answers here, thanks for help as always.
    Last edited by Kazzy; 2 Weeks Ago at 10:58 PM.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Utax Triumph Adler 3206ci Bypass tray Issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,297
    Rep Power
    456

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    Certain things have to match for auto paper select to work:

    * The paper tray must properly identify and display the A4 paper size, plain media type, and must be included in auto paper select.
    * When using the document feeder, the document feeder must properly identify and display A4 original size.
    * When using the copyboard glass, the document feeder must be closed and the reed switch must be made to indicate the DF is closed, before size detection occurs.

    If one of these things isn't happening, it will prompt the enduser to load paper to the bypass. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Field Supervisor 500+ Posts ntbann's Avatar
    Join Date
    Jan 2012
    Location
    Port Huron
    Posts
    574
    Rep Power
    34

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    Check to see if the size slide broken on the bottom the of cassette.

  4. #4
    Field Supervisor 500+ Posts
    Utax Triumph Adler 3206ci Bypass tray Issue

    dalewb74's Avatar
    Join Date
    Feb 2018
    Posts
    745
    Rep Power
    26

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    well if auto-size isn't working, have you tried the simple process of changing the paper settings under each tray or in the bypass? have you checked any of the settings???

  5. #5
    Senior Tech 250+ Posts Ropariva's Avatar
    Join Date
    Mar 2016
    Posts
    459
    Rep Power
    27

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    My first thoughts on this is regarding the tray sizing. Has the tray one been manually set to A4?
    Try setting it back to Auto detect and confirm it registers as A4.
    Setting the trays manually has some unexpected consequences such as not being able to be used as a fax source.


    Sent from my iPad using Tapatalk

  6. #6
    Technician
    Join Date
    May 2023
    Location
    Wexford
    Posts
    44
    Rep Power
    2

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    Quote Originally Posted by Ropariva View Post
    My first thoughts on this is regarding the tray sizing. Has the tray one been manually set to A4?
    Try setting it back to Auto detect and confirm it registers as A4.
    Setting the trays manually has some unexpected consequences such as not being able to be used as a fax source.


    Sent from my iPad using Tapatalk

    I set it manually to A4 and still same thing, if it's landscape and you copy landscape it's fine, if you place it in portrait and the paper is loaded in landscape in the tray it will not automatically select it.

    IF I select to copy on A4 in portrait form and the paper in the tray is loaded in landscape then it will.. What I can only call, it attempts to fit an A4 portrate sheet onto a landscape sheet in a portrait form.
    Confusing right?, it doesn't automatically rotate it to fit the paper. This further leads me to believe either there is something wrong with it or those models do it because somebody turned off a setting somewhere.
    I attach the image for better reference, this is the result when you when you manually select the A4 tray.20231120_215921.jpg

  7. #7
    Senior Tech 250+ Posts Ropariva's Avatar
    Join Date
    Mar 2016
    Posts
    459
    Rep Power
    27

    Re: Utax Triumph Adler 3206ci Bypass tray Issue

    Quote Originally Posted by Kazzy View Post
    I set it manually to A4 and still same thing, if it's landscape and you copy landscape it's fine, if you place it in portrait and the paper is loaded in landscape in the tray it will not automatically select it.

    IF I select to copy on A4 in portrait form and the paper in the tray is loaded in landscape then it will.. What I can only call, it attempts to fit an A4 portrate sheet onto a landscape sheet in a portrait form.
    Confusing right?,
    I attach the image for better reference, this is the result when you when you manually select the A4 tray.20231120_215921.jpg
    Has something changed from default? Easy to do a U917 backup, and or Kyocera net Viewer back up, do a U21 for a factory reset and confirm the issue isnít just a setting.


    Sent from my iPad using Tapatalk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here