We have a CS/KM3050ci that is displaying the message Add Paper in Cassette 1 (Letter). See attached photo.
There is letter (oriented properly, with type set to Plain) in the tray. The "continue" button in the bottom right is grayed out. I can't get this job to print out. It won't let me delete the received fax job.
I've upgraded FW to the latest 7.0; no luck.
I pulled the fax option and reset all memory sticks; no luck.
I can move print jobs up and have them print "overriding the priority" so I know the paper cassettes are good.
I tried putting letter in all the trays including the MP tray; no luck.
I can't get the machine to go into Maintenance Mode.
Thoughts?
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