Working mostly on Ricohs but I have a customer with a CS-2560 I've been taking care of. Their IT guys recently updated the network server to a Windows 2012 server and now they can't scan to a folder. I'm thinking maybe a firmware update may help as it has never been done to the machine. I have never updated firmware on a Copystar but have the manual and have access to KDAConnect. According to the manual it sounds pretty straight forward: download to thumbdrive, turn off machine and unplug, insert thumbdrive in usb port on right side of ocp, plug in, turn on and update will occur. Is it that simple? Anything else I should be doing? I don't want to go there and screw up the machine more than it is! Any tips appreciated. Thanks
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