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  1. #11
    Master Of The Obvious 10,000+ Posts
    Kyocerta KM5050 scans only half the page - HELP!!!

    blackcat4866's Avatar
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    How about that sample first? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #12
    Senior Tech 100+ Posts kjg's Avatar
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Quote Originally Posted by drkovacev View Post
    Do you need a special calibration chart or printout, if so where can i acquire?

    thanks again all who have helped me!

    You don't necessarily need the auto adjust charts. If we had some samples first we could give you a better direction to go.

    I have been able to sight the lens through the two mirror bases and get a good idea if I have one that is perhaps out of alignment.

  3. #13
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Quote Originally Posted by kjg View Post
    You don't necessarily need the auto adjust charts. If we had some samples first we could give you a better direction to go.

    I have been able to sight the lens through the two mirror bases and get a good idea if I have one that is perhaps out of alignment.


    I tried to upload photos to the site here but it keeps failing.... ill keep trying

    PS

    the touch screen wont calibrate any longer, i ordered a new one.

  4. #14
    Master Of The Obvious 10,000+ Posts
    Kyocerta KM5050 scans only half the page - HELP!!!

    blackcat4866's Avatar
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Either link to an FTP site, or crop your photos down to less than 1MB total size. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #15
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Quote Originally Posted by blackcat4866 View Post
    Either link to an FTP site, or crop your photos down to less than 1MB total size. =^..^=
    20190929_163434-smaller.jpg

    here is a shot of what the copier is doing now, however the screen no longer responds to touch . I tried a 201 calibration but it does not respond to touch on part of the screen, I have ordered a new touch screen, do i also need the memory dimm?

    thanks again all!

  6. #16
    Master Of The Obvious 10,000+ Posts
    Kyocerta KM5050 scans only half the page - HELP!!!

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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    How many clicks on the developing unit and drum? Are you using OEM toner? What condition is the transfer roller bushings and contact springs?

    Do the touchscreen first. Forget about the DIMM for the moment.

    Just to clarify: The top photo is original? print? copy? The bottom photo is original? print? copy?

    I'm guessing that this is a print engine issue, not a scanning issue, just by the look of the images. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #17
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Quote Originally Posted by blackcat4866 View Post
    How many clicks on the developing unit and drum? Are you using OEM toner? What condition is the transfer roller bushings and contact springs?

    Do the touchscreen first. Forget about the DIMM for the moment.

    Just to clarify: The top photo is original? print? copy? The bottom photo is original? print? copy?

    I'm guessing that this is a print engine issue, not a scanning issue, just by the look of the images. =^..^=

    So one image is off the printer, then i tried to copy it on the flat bed and the document feeder. The toner is a new one, printer quality is good, but scan/copy is the faded one...

    I will get the touch screen replaced soon, but am concerned.

    Thanks

  8. #18
    Senior Tech 100+ Posts kjg's Avatar
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    Re: Kyocerta KM5050 scans only half the page - HELP!!!

    Which edge is lead edge out of the copier? 11" edge or 8 1/2"?
    Is this the same through the ADF too?
    Mark lead edge, front and rear of optics edges and trail edge.
    It looks like 11" edge from the photos but that would mean the scan starts out correct then fades to white.
    If that is the case and if it is good at lead edge and then slowly fades out to blank, And you were scanning from the glass and not the ADF -one of the mirror bases may be pivoting and lifting in the scan direction. That would make me want to check cables and scan rails.
    If it is 8 1/2" edge then one side of mirror base is out of adjustment.
    If it is from the ADF the scanner is stationary under the scan glass for the ADF (narrow slit of glass) and that could be mirror alignment and we would need to know scan direction and orientation.

    Perhaps do a sky shot with paper loaded 11x8 1/2 and see if same result.


    Hope that helps a bit.
    Last edited by kjg; 10-02-2019 at 02:16 PM.

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