Originally Posted by
CWP
Billy, there is likely nothing wrong with the DP. The DP detects both width and length. Width (side guides) is detected usually through the with pwb and the sliders that you have seen or with a potentiometer on some DP's. Length is detected by a single sensor, either the paper is long enough to actuate the sensor or it is not. Basic US sizes are detected as follows:
5.5 w X 8.5, statement (guides at 5.5", length sensor not actuated N/A)
8.5 w x 11, letter R (guides at 8.5", length sensor N/A)
8.5 w x 14, legal (guides at 8.5", length sensor actuated)
11 w x 8.5, letter (guides at 11", length sensor N/A)
11 w x 17, ledger (guides at 11", length sensor actuated)
When you place statement paper in the DP tray LEF, the guides are at 8.5" and the length sensor is not actuated so it thinks it is letter. The only way to detect statement in the DP is to feed 5.5" lead edge SEF. If the customer needs to feed LEF direction you did the correct thing in creating a shortcut or you could do a program key if you need features in addition to the original size.
Don't want to see you waste time trying to make this DP do something it was not designed to.
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