Okidata has been using similar technology for a long time. The idea was that you cannot count on endusers to properly set the media type, so the machine has two options: self-adjust media type for the tray or prompt the enduser to change the media type for the tray. On the Oki's they've been mostly bullet-proof. Mostly customers complain that the machine catches them not setting the correct media type.
Konica Minoltas airfeed paper decks have had this technology for a long time also. On the airfeed decks these sensors tend to get dusty over time and give false multifeed jams. I've seen a couple of bad ones over the years. The short term solution is to turn off the media sensor. Setting the sensitivity is a bit touchy, I've only had to do it a few times.
On a document processor I don't see a purpose in distinguishing media type, so it's primary purpose must be multifeed detection. My suggestion is to always leave it mounted exactly as it is now UNLESS you're installing a new one, at which point you have no choice but to do the adjustment.
Unless your customer is scanning NCR originals or some other coated or thin paper, multifeeds have not been a big issue until the rollers are near end of life. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Bookmarks