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  1. #1
    Senior Tech 100+ Posts
    Join Date
    Dec 2005
    Bell, California
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    Missing magenta color on 408ci

    Magenta is not showing at all, running the u89 color belt or on copies , prints
    All the other colors and black and white are fine.
    Replaced the magenta drum and dv. Laser. When I remove the magenta main charge roller
    I do get a solid magenta print out. I ran u411 chart without error, calibration, u119
    magenta is completely blank but with charge roller remove I do have magenta solid on page.

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Oct 2012
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    Re: Missing magenta color on 408ci

    Sounds like a laser or connector issue.

  3. #3
    Senior Tech 250+ Posts Ropariva's Avatar
    Join Date
    Mar 2016
    Rep Power

    Re: Missing magenta color on 408ci

    Itís often a transfer belt spring connection issue. Did you stop the image part way through to see if you have image at the drum?

    Sent from my iPad using Tapatalk

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