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ok, saw exactly the same symptoms today on a km-3050. The customer knew what it was without me even saying what was causing it. An end user was changing the setting from hp to raster? what ever that was! The IT guy was getting pissed cause the end user keeps changing it.
I should have updated that thread sooner. But the final outcome was that somebody with a local driver had selected "vector" printing. Honestly I didn't know it was there until it was pointed out. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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