Thanks Thanks:  0
Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 19
  1. #1
    Senior Tech 250+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2008
    Location
    Seattle
    Posts
    282
    Rep Power
    41

    5052ci false waste toner full messages

    We have multiple 5052ci type machines giving false waste toner messages. Called Kyocera and followed the u155 calibration procedure. Followed QA bulletin about reinstalling packing material on waste toner area when transporting machines.

    Is anybody having this problem or finding a solution? I suspect this affects all of the current machines with this type of rotating waste container such as 4002i-6002i, 2552ci, 3552ci, 4052ci-6052ci.

  2. #2
    Field Supervisor 500+ Posts 20gaugeO/U's Avatar
    Join Date
    Feb 2009
    Posts
    547
    Rep Power
    41

    Re: 5052ci false waste toner full messages

    We were emailed the bulletin by our tech rep the day after an install of multiple machines. A couple of them did the false waste toner message a day or so later, a couple didn't. Did the U155 and left them a spare waste toner just in case and haven't heard back. Now we just remove the waste toner before transport. But we'll see if that's the fix (or reinstalling the packing material like Kyo recommends).

  3. #3
    Senior Tech 250+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2008
    Location
    Seattle
    Posts
    282
    Rep Power
    41

    Re: 5052ci false waste toner full messages

    Quote Originally Posted by 20gaugeO/U View Post
    We were emailed the bulletin by our tech rep the day after an install of multiple machines. A couple of them did the false waste toner message a day or so later, a couple didn't. Did the U155 and left them a spare waste toner just in case and haven't heard back. Now we just remove the waste toner before transport. But we'll see if that's the fix (or reinstalling the packing material like Kyo recommends).
    Thanks for the reply. If the waste containers need to be out of the machine during transport then they shouldn't be installed when Kyocera ships the machine to us.

  4. #4
    Senior Tech 100+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2009
    Location
    Montrose, Calif.
    Posts
    174
    Rep Power
    31

    Re: 5052ci false waste toner full messages

    going out on a serv call now.. random false toner waste full message.. 5052ci just placed in a super important account!

  5. #5
    Senior Tech 250+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2008
    Location
    Seattle
    Posts
    282
    Rep Power
    41

    Re: 5052ci false waste toner full messages

    Quote Originally Posted by bronco31 View Post
    going out on a serv call now.. random false toner waste full message.. 5052ci just placed in a super important account!
    Did you discover a solution? Thanks

  6. #6
    Technician Rpizzle's Avatar
    Join Date
    Mar 2014
    Location
    Indiana
    Posts
    40
    Rep Power
    21

    Re: 5052ci false waste toner full messages

    any news on this, just put a large fleet of these out.

  7. #7
    Senior Tech 100+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2009
    Location
    Montrose, Calif.
    Posts
    174
    Rep Power
    31

    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Rpizzle View Post
    any news on this, just put a large fleet of these out.

    I did the U155 Calibration and haven't heard back from the client!

  8. #8
    Senior Tech 250+ Posts
    5052ci false waste toner full messages

    blsquires's Avatar
    Join Date
    Nov 2008
    Location
    perth
    Posts
    343
    Rep Power
    44

    Re: 5052ci false waste toner full messages

    just a point .we had a customer who was told save your empty black toner bottles and use them for waste bottles.good idea BUT the customer was replacing the waste bottle before the machine told them to .
    and they do mostly color copies .this means the black toner isnt used so much so now we have to supply them with a spare waste toner bottle on a regular basis.

  9. #9
    Senior Tech 100+ Posts
    5052ci false waste toner full messages


    Join Date
    Aug 2009
    Location
    Montrose, Calif.
    Posts
    174
    Rep Power
    31

    Re: 5052ci false waste toner full messages

    Quote Originally Posted by blsquires View Post
    just a point .we had a customer who was told save your empty black toner bottles and use them for waste bottles.good idea BUT the customer was replacing the waste bottle before the machine told them to .
    and they do mostly color copies .this means the black toner isnt used so much so now we have to supply them with a spare waste toner bottle on a regular basis.

    im not grasping this..but its early and i need coffee.. customer is " replacing the waste bottle before the machine told them to " ? why would they do that?

    have a great day all you hard working and tired techs!

  10. #10
    Owner/Service Manager 1,000+ Posts
    5052ci false waste toner full messages

    tmaged's Avatar
    Join Date
    Oct 2008
    Location
    Center of my Universe
    Posts
    1,759
    Rep Power
    60

    Re: 5052ci false waste toner full messages

    In the US market, the default is for the doors to not open until the toner is empty. I would think this would be the same for everyone, but I could be wrong.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here