P6035cdn Load Cassette 1 message

[yurisan]

Just had a P7040cdn do this same thing, stretching the spring worked, surprised the heck outta me.

We have another one giving us the Load Cassette 1 message, a P6035cdn, and we stretched out the spring a little bit. Now it wants to multi-sheet feed from time to time. And yes, someone's caution about inserting the paper cassette BEFORE snapping the retard roller assembly back into its place, is important and necessary. Bottom line - it's a poor design compared to Canon/HP, for example.

[tmaged]

Curious to see if anyone has found a resolution for this ? I found and applied Bulletins G066 & I086, but the issue still continues.
I'm not really keen on bending plastic sensor arms. The odd thing is the M versions of these printers don't seem to exhibit the same issue.
Thanks !

[ntbann]

The M's do it as well. Had to replace bent flags on them also.

[tmaged]

The M's do it as well. Had to replace bent flags on them also.

Thanks ntbann, guess I'll order new flags. I downloaded the latest parts manual and the flag hasn't been updated.

[ntbann]

No they have not changed them and they are cheep plastic.

[KYO_OEM]

If you don`t follow the instruction regarding exchange from retard roller
IMPORTANT
Install the cassette first when attaching the retard roller
unit. The retard pressure release lever must be located
at the machine front side from the retard roller unit to
apply appropriate pressure.
You`ll get more often paper jams.
Now the nightmare:
Depended to the way of removing from the stucked paper: against paper feeding direction
The paper empty actuator (#9) would damaged/ deformed by the endcustomer or the spring actuator (#10) is coming out of position and finally you`ll get "check cassette".
check cassette.JPG
Be carefull if you remove this actuator.
Hooks from #501 will break!
As you can see: no sparenumber available, don`t use any tape to fix it.
(you can use partslist from TASKalfa 352ci/ 302NR06220 COVER SENSOR/ if it happens)