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Thread: Ecosys P6325

  1. #1
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    Angry Ecosys P6325

    Hi All,

    We just picked up Kyocera Printers. I am Ricoh trained but had some experience (a little) with Kyocera products.

    We just placed 6 of the Ecosys P6325 printers in 4 different locations in January. I am getting CQ calls left and right. It seems that the toner, Original Kyocera, causing lines on the drums, like tear drops. This is happening mainly with the black but also is happening with the colors, not as much as they are not used as much. The clicks on the machines are between 7K and 11K.

    Have not gotten access to the Kyocera site as of yet. Are there any Service bulletins on this issue? Anyone else seeing this issue.

    Thanks in advance for any help.

    Larhal
    Last edited by Larhal; 2 Weeks Ago at 04:34 PM.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Ecosys P6325

    blackcat4866's Avatar
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    Re: Ecosys P6325

    Can you present some samples? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Ecosys P6325

    They supposedly changed something with the drum unit. Changed the thickness of a spacer inside the unit itself. We still see this all the time with this series. Just got to change the drum and warranty the defective one.

  4. #4
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    Re: Ecosys P6325

    Quote Originally Posted by scottybbb View Post
    They supposedly changed something with the drum unit. Changed the thickness of a spacer inside the unit itself. We still see this all the time with this series. Just got to change the drum and warranty the defective one.
    Hi Scottybbb,

    that is what we have been doing, I carry 2 sets of drums now. Thanks for the information, are there any SB on this?

    I am going to a call today and will get pictures and post them Blackcat.

    Larhal

  5. #5
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    Unhappy Re: Ecosys P6325

    Hi All,

    We to a call this morning and found this.

    Needless to say 4 drum units to be replaced.

    IMG_1282.JPG

    Larhal

  6. #6
    Master Of The Obvious 10,000+ Posts
    Ecosys P6325

    blackcat4866's Avatar
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    Re: Ecosys P6325

    Yup. Kyocera spaced the drum blade closer to the drum for better cleaning. It must be working to some degree, because I'm not seeing the same machines repeatedly.

    If you're in a pinch, they will clean off with orange-sol or Fast505 and a lot of rubbing with webrils. Then a rinse with alcohol. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
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    Re: Ecosys P6325

    There is a service bulletin from July of 2017. Reference number is 2NR-0036 {H139}. We still see the problem with new drum units.

  8. #8
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    Re: Ecosys P6325

    Thanks all for your assistance. Great bunch of people you are.

    Knowledge is key and this forum has a lot of knowledge to share.

    Thanks again.

    Larhal
    Larhal

    If all else fails read the Service Manual!

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