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  1. #1
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    Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    Kyocera ECOSYS P6235cdn was removed from a room and left to dry due to a leak (heavy storms over the last few weeks and a dodgy roof) over the weekend that may have let water into the printer. We've removed it and dried it out (no visible water or damage to the internal components, just the outside) for over 4 days. Turning it on today, it prints fine but after every print job it lets out a loud long beep and when it was first turned on it let out several.

    Nothing on the error log.
    The buzzer option on Job Finish and Ready are disabled.
    No notifications on the display.

    I can't locate a service manual for this printer, so I'm unsure if it's a notification of water damage or just something odd that maybe a factory reset will resolve.

  2. #2
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    When you web in any error messages ?

    https://cdn.kyostatics.net/dlc/za/do...635cidn_EN.pdf

  3. #3
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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    Quote Originally Posted by bsm2 View Post
    When you web in any error messages ?

    https://cdn.kyostatics.net/dlc/za/do...635cidn_EN.pdf
    Nothing. It's about a 10 second long constant beep when it starts up or wakes up, a shorter beep after every job and sometimes randomly just a beep out of nowhere. No errors anywhere.

  4. #4
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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    A little update:

    We think this may not be damaged at all now, but depending on what the user returning (was on sick leave, coming back this week) says about whether or not it beeped before we think this will be an issue with newer firmware that nobody else on-site noticed until we pulled it into the office to dry it out.

    We purchased this printer in November and Kyocera accidentally sent us two. We offered to buy the second one for a heavy discount, so to test this I pulled it out. The same beeps. These printers are on firmware version 2TW_S000.002.123 (2019.06.20). The other 3 we have on-site are all on 2TW_S000.001.421 (2018.09.11).

    1st line tech Kyocera support couldn't even tell me where to get the firmware from to update it using the Net Viewer software, so I'll be waiting for the print engineers to contact back.

  5. #5
    Field Supervisor 500+ Posts HenryT2's Avatar
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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    The little speakers on these machines are not very loud . We did have a call once that the tech said that there was a loud beep when powering on , so we had him check the incoming power . The customer had this printer plugged into a UPS . When they plugged the printer correctly into a wall outlet --- the beeping stopped . Check the incoming power to be sure it is not plugged into a UPS or a power-strip .
    "The Serenity Prayer" . . .
    God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

  6. #6
    Master Of The Obvious 10,000+ Posts
    Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    Quote Originally Posted by HenryT2 View Post
    The little speakers on these machines are not very loud . We did have a call once that the tech said that there was a loud beep when powering on , so we had him check the incoming power . The customer had this printer plugged into a UPS . When they plugged the printer correctly into a wall outlet --- the beeping stopped . Check the incoming power to be sure it is not plugged into a UPS or a power-strip .
    Funny you should mention that. I've had two calls like this: one was a Toshiba eS455 the other was an Oki rebadged as Toshiba eS477. On each occasion the machine was plugged into an uninterruptable power supply rated 1000 watts (~8.3A load rated). Every time they tried to use the copier the UPS would screech at them. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts
    Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?


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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    Quote Originally Posted by HenryT2 View Post
    The little speakers on these machines are not very loud.
    My thoughts exactly. I had a customer at a busy pharmacy who wanted the Job Complete beep LOUDER and I soon realized there's no volume option. It's quiet and I can't see how it would be any louder -- water damage or not.

  8. #8
    Service Manager 2,500+ Posts
    Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    Quote Originally Posted by M.Ant View Post
    Nothing. It's about a 10 second long constant beep when it starts up or wakes up, a shorter beep after every job and sometimes randomly just a beep out of nowhere. No errors anywhere.
    Any suspected water leak dont take the risk claim off the customers insurance.

    Worst case if you fix it then it shorts & causes a fire you’ll be at fault.

    Birmingham dont have health & safety laws!?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    So, bit of an update.

    Kyocera sent an engineer (without booking it or letting us know in any way, bit of a surprise).

    After unpacking and looking at the second printer from the batch straight out of the box, we've determined this is nothing to do with water damage. The other printer does this straight out of the box as well.

    The engineer went away confused - he agrees it's strange (and annoying). He filmed it to show the problems and said he was going to have to look into it.

    These two printers were purchased in oct/nov separate from the other ones in the school which do not have the same issue. He thinks it's not firmware, but may be a hardware/part issue and it could be that since both of them are from the same batch that they have the same issue.

    Kyocera haven't been the best at keeping us up to date (no contact from them at all except for sending an unannounced engineer) so I'm going to have to contact them again and chase any updates.

  10. #10
    Master Of The Obvious 10,000+ Posts
    Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

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    Re: Kyocera ECOSYS P6235cdn - Beep after potential water damage - no error?

    If it truly is firmware, downgrading the firmware would be a simple way to narrow it down. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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