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  1. #1
    Trusted Tech 50+ Posts lebo's Avatar
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    Frequent problem with Ecosys P2040dn/M2040dn

    Hello, almost each Ecosys P2040dn and M2040DN that I sold has a problem with fuser (FK-1150).
    The fusers after print cca 30-50 K pages starts to turn different speed which causes staining or jams. What are your experiences ?

    I need to resolve the problem another way than by replacing the fuser. For example One P2040DN (total counter 80K) has already third fuser kit. One I replaced during warranty and second a few days ago. In addition Kyocera sells FK-1150 more expensive than new printer(?)! So I must to disassembly new printers for parts.
    By the way, is it true these models are made in cooperation with Ricoh ?

    Thank you.
    Bye

  2. #2
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    We managed to pester Kyocera into extending the warranty of the fuser to 5 years for this problem.
    So complain to your Kyocera rep about this problem as this is a known problem with these fusers.
    They caused it, they should fix it.

  3. #3
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    How long are the fusers on before there in energy saver mode. Should be as low as the customer will let you 15min ES and 30 to shut off

  4. #4
    Senior Tech 250+ Posts progoffice's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    We have a ton of P2040dw printers in the field and they all have the same issues. I noticed that after a firmware update, the max sleep mode went from 240 to 120, so they must have done that to help with this issue. It still doesn't fix the issue, just allows the fuser to go a little longer I guess. Why can't they just use a roller instead of a belt?

  5. #5
    Master Of The Obvious 10,000+ Posts
    Frequent problem with Ecosys P2040dn/M2040dn

    blackcat4866's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Quote Originally Posted by progoffice View Post
    We have a ton of P2040dw printers in the field and they all have the same issues. I noticed that after a firmware update, the max sleep mode went from 240 to 120, so they must have done that to help with this issue. It still doesn't fix the issue, just allows the fuser to go a little longer I guess. Why can't they just use a roller instead of a belt?
    I don't believe re-engineering the fuser mechanics is one of our options as field technicians. How about focusing on plausible options like reducing the sleep timer? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Senior Tech 250+ Posts progoffice's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Quote Originally Posted by blackcat4866 View Post
    I don't believe re-engineering the fuser mechanics is one of our options as field technicians. How about focusing on plausible options like reducing the sleep timer? =^..^=
    What do you set your sleep timers to? Does it help with the issue?

  7. #7
    Master Of The Obvious 10,000+ Posts
    Frequent problem with Ecosys P2040dn/M2040dn

    blackcat4866's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Yes it does help. The sleep timer is the amount of time until the fuser temperature lowers. Plastic construction fusers tend to fail quickly if kept at high temperature for a long time.

    The few seconds of first copy speed just doesn't justify having that fuser hot all the time.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 10,000+ Posts
    Frequent problem with Ecosys P2040dn/M2040dn

    BillyCarpenter's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Quote Originally Posted by blackcat4866 View Post
    Yes it does help. The sleep timer is the amount of time until the fuser temperature lowers. Plastic construction fusers tend to fail quickly if kept at high temperature for a long time.

    The few seconds of first copy speed just doesn't justify having that fuser hot all the time.

    =^..^=

    So simple but yet genius. Solid thinking, my man.

  9. #9
    Senior Tech 250+ Posts progoffice's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Quote Originally Posted by blackcat4866 View Post
    Yes it does help. The sleep timer is the amount of time until the fuser temperature lowers. Plastic construction fusers tend to fail quickly if kept at high temperature for a long time.

    The few seconds of first copy speed just doesn't justify having that fuser hot all the time.

    =^..^=
    Would a 30 minute sleep timer be enough to achieve the benefits of a longer fuser life? I'm about to push these changes to a large group of these and want to know what's working for everyone else.

  10. #10
    Service Manager 10,000+ Posts
    Frequent problem with Ecosys P2040dn/M2040dn

    BillyCarpenter's Avatar
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    Re: Frequent problem with Ecosys P2040dn/M2040dn

    Quote Originally Posted by progoffice View Post
    Would a 30 minute sleep timer be enough to achieve the benefits of a longer fuser life? I'm about to push these changes to a large group of these and want to know what's working for everyone else.

    Sounds like your problem is severe and it's costing you a ton of money. If it were me (and it's not) I would set the timer so that the fuser remained off for as long as possible and the customer would just have to wait a few seconds longer. Beats the the hell out of you being out there replacing a fuser unit all the time.

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