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  1. #1
    Senior Tech 100+ Posts
    M3550 not sending faxes, but will receive.


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    M3550 not sending faxes, but will receive.

    So I have ruled out the M3550, I took a 1135 known to work and a simulator box connected the two and both worked. Neither would send when connected to the customers phone line, so I know it must have something to do with their system.
    What's happening is the machine gets a dial tone, dials the number, and then it just rings and rings until it times out.

    Any help here would be appreciated, and will be sent on up the line...pun intended...

  2. #2
    Service Manager 10,000+ Posts
    M3550 not sending faxes, but will receive.

    Phil B.'s Avatar
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    Re: M3550 not sending faxes, but will receive.

    Quote Originally Posted by Scottb View Post
    So I have ruled out the M3550, I took a 1135 known to work and a simulator box connected the two and both worked. Neither would send when connected to the customers phone line, so I know it must have something to do with their system.
    What's happening is the machine gets a dial tone, dials the number, and then it just rings and rings until it times out.

    Any help here would be appreciated, and will be sent on up the line...pun intended...
    sounds like they are using a VOIP system.

  3. #3
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: M3550 not sending faxes, but will receive.

    Change setting to PBX and try

    Also turn off v34 modem
    if need turn down send and receive to 9600 baud

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: M3550 not sending faxes, but will receive.

    If the customer has recently changed their phone system, you may not be on an actual outside line. use the Off Hook button like you were going to manually dial a number and dial 9 only. If you get a reordered dial tone you are behind something.

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