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Thread: ecosys p 5021

  1. #1
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    ecosys p 5021

    After power failure printer doesn't print. I printed from printers menu report with no problem but when i try to print from computer screen changes and message that will reset and restart appears . \Also message "interupt code , APC index mismatch" appears and computer restarts. This happens every time i try to print. I can print with no problem from computer to copier taskalfa 5501i that client has at the network too.
    I installed again drivers with no result. Computer is connected to network by wi fi. Internet works fine.
    Any idea?

  2. #2
    Service Manager 5,000+ Posts
    ecosys p 5021

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    Re: ecosys p 5021

    Quote Originally Posted by Gab View Post
    After power failure printer doesn't print. I printed from printers menu report with no problem but when i try to print from computer screen changes and message that will reset and restart appears . \Also message "interupt code , APC index mismatch" appears and computer restarts. This happens every time i try to print. I can print with no problem from computer to copier taskalfa 5501i that client has at the network too.
    I installed again drivers with no result. Computer is connected to network by wi fi. Internet works fine.
    Any idea?
    Sounds like the recent issue with a MS update.

    Update the machine firmware & check this link.


    https://www.windowslatest.com/2021/0...-pcs-with-bsod
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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